Technical Consultant

3 weeks ago


Remote, United Kingdom IRIS Full time

Are you someone who has experience with SQL and T-SQL, who is from a technical support/implementation background looking for a new role with one of the UK’s largest software providers? Do you enjoy technical work whilst maintaining an element of customer interaction?

Read on

**The role**

To implement IRIS software solutions in a hosted environment and provide new and existing customers with additional product features when required. Manipulate and validate customer information as part of bulk updates to data. Generation of bespoke customer reports using product query builder and Excel.

The majority of work is carried out on hosted system but occasionally remote access to customers own servers is necessary. Onsite visits are not required for this role.

**Competencies/Knowledge/Expertise**
- Ability to use SQL queriers to extract and update customer data
- Liaise with our projects team to ensure work is completed on time and to the customers requirements
- Ensuring GDPR regulations and data security is maintained at all times
- Strong customer focus
- Team-oriented; willing to align work with team’s priorities and goals
- Excellent problem-solving and troubleshooting abilities
- Good planning, organisation and time management skills

**Key Relationships**
- Customers who have purchased the software / services
- Colleagues who are part of the implementation and delivery process e.g., Project Manager, Co-ordinator, team members including consultants or Product SME’s
- Product Management
- Customer Services

**Ideals and Nice to haves**
- Knowledge of Microsoft SQL Server and TSQL
- Knowledge of Modern Authentication Methods
- knowledge of MS Excel, Crystal Reports
- Previous HR/Payroll experience


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