Product Support Specialist

3 days ago

Glasgow, United Kingdom Kura Full time

J**Job Title: Product Support Specialist**

**Location: Glasgow, UK**

**Salary: Up to £30,000 DOE**

Who we are

Inisoft are seeking an experienced professional to join the team as a **Product Support Specialist.**

Inisoft is a market-leading provider of software solutions for contact centres, with clients throughout Europe, the Middle East and North America.

Software is all about solving problems, and the right software can change people’s experiences - in our case both the experience of contact centre agents and customers.

This is a fantastic opportunity for an enthusiastic and motivated individual to join our well-established and successful software company

Role Details

As a **Product Support Specialist** you must demonstrate great attention to detail, excellent communication skills and be able to work in a fast paced environment where you use your initiative to effectively prioritise and resolve customer issues.

**Key Responsibilities**:

- 1st and 2nd line support for all current and future Inisoft products.
- Ownership of support issues and requests from logging to resolution.
- Following support processes and procedures to ensure that all issues and requests meet agreed customer SLA’s.
- Work required shifts to cover key customer business hours including UK and North America.
- Provide 24x7 support outside office hours on a rota basis.
- Assist in maintaining internal infrastructure to facilitate the activities of other teams across the business.
- Keep up to date with new developments through proactive learning and knowledge sharing.

**Benefits**:
As well as a clear structure for your personal and professional development we also provide a comprehensive package of benefits which include a loyalty award scheme, an employee assistance program, enhanced maternal and paternity pay, and more.

**Requirements**:

- Minimum of 2 years relevant Application / Product Support experience
- Excellent problem solving and troubleshooting skills.
- Excellent communication skills, both oral and written.
- Attention to detail in ensuring that support processes and procedures are adhered to.
- Ability to write and analyse SQL statements and queries.
- Basic level administration of Microsoft SQL Server and Oracle databases.
- Knowledge of Call Centre telephony systems
- Experience within a PC and server virtualisation environment

Next steps

If you want to be part of a team where you will have the opportunity to grow & develop personally, helping to shape and drive our business forward, then this could be the right role for you.

Pay: Up to £30,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

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