Product Support Specialist

7 months ago

Glasgow, United Kingdom Stryker Corporation Full time

**Why join Stryker?**:
Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.

**Know someone at Stryker?**:
Product Support Specialist - Manual & Robotic - West Scotland
Position Summary:
To grow Stryker's Joint Replacement business by promoting Hip and Knee products to Orthopaedic Surgeons and
optimizing customer service, growing existing accounts through technical expertise.
The Product Support Specialist - Manual & Robotic provides clinical product support to end users along with
guidance and assistance during Mako surgical procedures.
Essential Duties & Responsibilities:

- Stryker Citizen always Demonstrates outstanding ethics. Treats customers and employees with respect,

represents the company in the best possible light.
- Customer Service: Acts with integrity and reactively delivers on commitments within the required

timescales.
- Business Planning: Constructs a basic business plan with input from mentor/manager. Daily, weekly, and

monthly planning decided in partnership with mentor and RSM.
- Sales Skills: Develops rapport. Understands the importance of relationships in selling. Using open

questioning techniques to ascertain customer's needs and has good working knowledge of key brands to

open opportunities for the sales team to sell. Uses customer troubleshooting opportunities to grow and

protect the business.
- Commercial Awareness: Understands that there are multiple stakeholders in the decision-making process

and asks appropriate questions to identify the stakeholders.
- Discretion/Latitude/Impact: Work is closely supervised, and specific direction provided by more

experienced staff. Keeps supervisor informed regularly on status of work. Failure to achieve results can

normally be overcome without serious effect on revenue or budget.
- Achieve sales results in line with the annual sales target and KPI metrics
- Planning, prioritizing, and executing of required activities and customer support.
- Segmentation of the sales area and define a focus on the expansion of existing customers, as well as

support for growing customers together with the Sales Team
- Support/maintenance of existing customers to maintain customer satisfaction/quality and collaboration

with the Sales Team and other departments.
- Development of short and medium-term strategies in collaboration with the customer to

secure/strengthen the Stryker position.
- Good communication and negotiation on an equal footing with customers, using reasonable and

appropriate methods to ensure a profitable and sustainable relationship
- Market observations to strengthen own position and constant analysis of responsible area
- Address challenges with the customer and develop solutions (with support of RSM/Sales Team)
- Participate in in-house meetings to discuss organizational, development,

and business issues and enhance

relevant knowledge and skills
- Administration of IT based customer database/CRM-Tool

Clinical/Technical Expertise
- Serve as front-line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures.
- Train and guide surgeons and hospital staff in the use of Stryker’s Mako robot including set-up, breakdown and related intra-operative activities to ensure precise and successful surgical outcomes.
- Use proprietary software to prepare pre-operative CT scans for assigned cases and assist surgeons in pre-operative implant planning, implant sizing and positioning.
- Troubleshoot and solve technical issues related to the robot independently or field escalation matters appropriately.
- Partner with Field Service team effectively to ensure technical issues are resolved and maintenance is delivered.
- Educate surgeons and staff on the clinical benefits of the robot and best practices with confidence, enthusiasm and respect.
- Complete JR 101 and 201 training and develop an understanding of all basic manual procedures.
- Develop ability to competently cover complex primary and revision hip and knee procedures.

Key Talents / Skill Requirements
- Excellent communication skills with proficiency in spoken and written English. - Outgoing and persuasive manner and ability to deal with people who hold differing beliefs or values.
- Confidence and persistence.
- Patience and self-motivation.
- Analytical and planning skills.
- Flexible approach to work to adapt to changes.
- Strong teamwork and networking skills.
- Commercial and business awareness.
- Valid driving license.
- Ability and self-confidence to meet the customer on an equal footing to discuss medical and economic issues
- Sales Skills - challenge the customer - Assertiveness
- Service and solution oriented
- OR experience
- Willingness to travel
- Positive attitude, a "can do" solution orientated approach to succeed.

  • Product Support Specialist

    7 months ago

    Glasgow, United Kingdom Kura Full time

    **Salary**: **Job Title: Product Support Specialist** **Location: Glasgow, UK** **Salary: Up to £30,000 DOE** Who we are: Inisoft are seeking an experienced professional to join the team as a **Product Support Specialist**.** Inisoft is a market-leading provider of software solutions for contact centres, with clients throughout Europe, the Middle East...

  • Product Support Specialist

    7 months ago

    Glasgow, United Kingdom Kura Full time

    **Job Title: Product Support Specialist** **Location: Glasgow, UK** **Salary: Up to £30,000 DOE** Inisoft are seeking an experienced professional to join the team as a **Product Support Specialist.** Inisoft is a market-leading provider of software solutions for contact centres, with clients throughout Europe, the Middle East and North...

  • Product Support Specialist

    6 months ago

    Glasgow, United Kingdom Kura Full time

    J**Job Title: Product Support Specialist** **Location: Glasgow, UK** **Salary: Up to £30,000 DOE** Who we are Inisoft are seeking an experienced professional to join the team as a **Product Support Specialist.** Inisoft is a market-leading provider of software solutions for contact centres, with clients throughout Europe, the Middle East and North...

  • Product Support Specialist

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom CV Library Full time

    Product Support SpecialistCV Library is proud to collaborate with our distinguished client, a forefront innovator in enabling technologies tailored for industrial growth sectors. Renowned for pioneering advanced solutions, they consistently make a meaningful impact in their field.We are seeking a dynamic Product Support Specialist who is passionate about...

  • Patent Support Specialist

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Law Support Full time

    Law Support is recruiting for a skilled Patent Support Specialist to join our formalities team. As a key member of the team, you will provide administrative support to fee earners, ensuring compliance with UKIPO, EPO, and foreign office procedures.We require a candidate with at least 1 year of patent administration experience and strong CIPA qualifications....

  • Product Specialist

    4 weeks ago

    Glasgow, United Kingdom On Target Recruitment Ltd Full time

    The Company:??  Est over 50 years ago.??  Global footprint with millions of products.??  Fantastic career opportunities. ??  ??  ??Benefits of the Product Specialist:??  ?£30k-£42k basic??  OTE: £35k-£50k???  Company Car or Car Allowance???  Healthcare cash plan??  Pension??  Mobile phone??  Laptop??  25 Days Holiday plus bank...

  • Product Specialist

    4 days ago

    Glasgow, United Kingdom On Target Recruitment Ltd Full time

    The Company:??  Est over 50 years ago.??  Global footprint with millions of products.??  Fantastic career opportunities. ??  ??  ??Benefits of the Product Specialist:??  ?£30k-£42k basic??  OTE: £35k-£50k???  Company Car or Car Allowance???  Healthcare cash plan??  Pension??  Mobile phone??  Laptop??  25 Days Holiday plus bank...

  • Product Specialist

    1 month ago

    Glasgow, United Kingdom CV-Library Full time

    The Company:??  Est over 50 years ago.??  Global footprint with millions of products.??  Fantastic career opportunities. ??  ??  ??Benefits of the Product Specialist:??  ?£30k-£42k basic??  OTE: £35k-£50k???  Company Car or Car Allowance???  Healthcare cash...

  • Academic Support Specialist

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Star Assessments Support Full time

    About Star Assessments">Star Assessments Support is a registered provider of Non-Medical Help to students with disabilities in Higher Education. We are committed to providing high-quality support to our students.We currently have vacancies for freelance roles that involve working one-to-one with students who require specialist support.Study Skills and...

  • Care Support Specialist

    1 week ago

    Glasgow, Glasgow City, United Kingdom Tagsa Uibhist (Uist Support) Full time

    Tagsa Uibhist (Uist Support) is seeking a highly skilled Care Support Specialist to join our team. The successful candidate will have the opportunity to work in a dynamic and supportive environment, providing exceptional care services to individuals in their own homes.SalaryThe estimated salary for this position is £23,500 - £28,000 per annum, depending on...

  • Product Support Specialist Robotic

    7 months ago

    Glasgow, United Kingdom Stryker Corporation Full time

    **Why join Stryker?**: Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. **Know someone at Stryker?**: **The Job's Mission** The Stryker Product...

  • Product Data Specialist

    3 days ago

    Glasgow, United Kingdom Shawbrook Bank Full time

    **The Opportunity** Shawbrook is a new type of specialist financial services company, combining the relentless focus on customer service and innovation you would expect from a fintech with the expertise and certainty of a bank. Shawbrook is driven by a purpose to solve complexproblems that unlock opportunity for its rapidly growing customer base of over...

  • Family Bereavement Specialist

    7 days ago

    Glasgow, Glasgow City, United Kingdom Victim Support Scotland Full time

    About the Role:Victim Support Scotland seeks an experienced Family Bereavement Specialist to join our dedicated team. As a Key Support Worker, you will play a critical role in providing personalized support to families affected by murder or culpable homicide.Responsibilities:This challenging yet rewarding position involves:Delivering tailored support to meet...

  • Production Apprenticeship Specialist

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom ENGINEERINGUK Full time

    About the RoleAs a Production Apprenticeship Specialist, you will have the opportunity to start your career in production at ENGINEERINGUK. This is an ideal position for individuals who are passionate about delivering world-class content and operational excellence.You will work under the guidance of experienced production team members and expert trainers,...

  • Network Product Specialist

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Spire Global, Inc Full time

    We are seeking a skilled Network Product Specialist to join our team at Spire Global, Inc. This role will be responsible for developing and managing RF signal processing systems that support spectrum monitoring, geolocation, and other signal intelligence projects.The ideal candidate will have experience with Matlab/Python and efficient software programming...

  • Food Production Specialist

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Turning Point Scotland Full time

    Food Production SpecialistWe are seeking a skilled Food Production Specialist to join our team in Glasgow. In this role, you will be responsible for producing high-quality food for our service users.The ideal candidate will have experience working in a commercial kitchen environment and a passion for delivering exceptional customer service. You will work...

  • Care Support Specialist

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Keane Premier Support Services South Lanarkshire Full time

    Job Title: Care Support SpecialistIn our pursuit of excellence, Keane Premier Support Services South Lanarkshire is seeking a compassionate and dedicated individual to join our team as a Care Support Specialist. As part of our community-based support services, you will play a vital role in empowering service users to live independently.Key...

  • Product Procurement Specialist

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Anderson Knight Full time

    Job OverviewAnderson Knight is currently recruiting a Product Procurement Specialist to join one of our clients based in Glasgow. This role involves close collaboration with internal teams (e.g., Merchandising, Sales, Marketing) and external vendors to ensure timely product delivery, competitive pricing, and accurate forecasting.Key Responsibilities:Support...

  • Insurance Product Specialist

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom The Emerald Group Full time

    The Emerald Group is hiring an Insurance Product Specialist to join their Insurance & Financial Services practice. In this role, you will be working with clients to identify and develop new consultancy opportunities.About the Job:Work with clients to deliver high-quality advice and support.Develop strong relationships with clients and colleagues.Key Skills...

  • Production Equipment Specialist

    7 days ago

    Glasgow, Glasgow City, United Kingdom Luton Bennett Full time

    Production Equipment SpecialistLuton Bennett is seeking a Production Equipment Specialist to join their team in Aberdeenshire.**Estimated Salary:** £42,000 - £45,000 per annum, depending on experienceThis role involves carrying out reactive maintenance on production and processing equipment, as well as working in a refrigerated FMCG environment.The ideal...