Geospatial Product Specialist

6 months ago

Glasgow, United Kingdom IDOX plc Full time

**Geospatial Product Specialist**

**Idox Software**

**Home or Office Based (Glasgow or Woking)**

**About the role**

We are looking to recruit a talented and motivated Geospatial Product Specialist to join our Product
Support Team.

As a Geospatial Product Specialist you will play an important role in providing excellent customer support services for our products. This includes technical support, product development and testing, data management and presales activities. You will help to ensure our key service management commitments are fulfilled to high quality and performance standards.

This is an exciting opportunity to play a key role in the expansion and use of GIS by our customers, internal and external, as well as contribute to future product and service development. You’ll work on your own initiative and bring new ideas to continuously improve what we do.

You’ll find a fast track personal development path and work on leading geospatial solutions that solve real world problems for our customers.

**Key responsibilities**
- Service Management o Provide service desk and technical support services to customers, and assist with the administration of service desk systems o Contribute to the delivery of customer Service Level Agreements (SLA) to ensure required quality and performance standards are met o Prepare and maintain process documentation in line with our quality policy o Responsibilities for performance and mangement reporting with customers o Collaborate with customers and users to maintain our customer focused reputation
- User engagement and feedback to inform product development o Help to maintain product documentation o Support the work to onboard new clients to GIS software and data products
- Consultancy o Contribute to pre and post sales consultancy in collaboration with colleagues and customers o Contribute to geospatial projects within the business and with customers
- Adherence to Idox Information Security policies and protocols.

**To be successful, you’ll need to have**:

- Working experience of open source GIS web, desktop and database products
- Applied knowledge of geospatial data management
- Experience of providing customer-focused services
- Strong verbal and written communication skillls
- Ability to work effectively and efficiently as part of a team
- Good planning and organisational skills
- Excellent problem solving and analysis skills
- Ability to manage your own workload.
- Ability to generate new ideas and solutions

**Additional desirable qualities**:

- Degree or Technical Qualification in GIS, related discipline or transferable skills
- 3+ years experience of working as part of a GIS Team
- Experience of software product support

**About Idox**

Our specialist software solutions power the performance of government and industry, driving productivity and a better experience for everyone. Built around the user and designed in collaboration with experts who have worked through every detail of every process from end-to-end, our hard
- working process engines deliver exceptional functionality and embed workflows that drive efficiency and best practice with a long-term focus for regulated environments.

Through the automation of tasks, the simplification of complex operations, finding scalability as operations evolve, and more effective management of information, we help our customers harness the power of Digital, so they can do more.

We employ around 500 staff in the UK and worldwide, including Europe, North America and Asia, so some travel to meet colleagues may be required.

© Idox Job title Month and Year

**Our Values**

**Our Culture**

We recruit and reward employees based on capability and performance - regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. Each office location worldwide, is free to respond to local needs to create a culturally sensitive workplace for everyone. In doing so, we want every employee to feel our commitment to showing respect for all and encouraging open collaboration and communication.

**Our Benefits**

**Flex to Fit**

We recognise that for individuals, the opportunity to work flexibly can enable them to achieve a better work-life balance along with a greater sense of responsibility, ownership and control of their working life. During the pandemic, all our employees successfully transitioned to remote working and we are open to conversations on work patterns to suit our employees needs such as change to working times; part time working; term time working; 9-day fortnight. We are proud to be a flexible employer enabling effective hybrid working for our employees.

© Idox Job title Month and Year

**How to apply**

Please submit a CV, and a short cover letter (maximum 500 words - including salary expectation, and current remuneration) explaining why you feel you would be suited to this role to

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