Support Officer

4 weeks ago

Hinckley, United Kingdom Emmaus Leicestershire & Rutland Full time

**Support Officer**

**Do you want to help people to re build their lives?**

We’re looking for a highly motivated individual to offer support and guidance to formerly homeless people ad help them to find a positive way to move forward with their lives.

Emmaus Leicestershire & Rutland is a non-religious organisation offering formerly homeless and socially excluded people, known as companions, an opportunity to work with us to rebuild their lives.

Unlike many homelessness charities, we don’t just offer companions a bed for the night. Instead we offer a home for as long as someone needs it, as well as meaningful work in a social enterprise. This combination of a stable home and having something to do every day helps to restore lost self-esteem and gives companions the time and space to be able to deal with any problems they may have experienced in the past. Our support Officer is responsible for assisting companions and their welfare and wellbeing. This involves carrying out risk assessments, inductions, carrying out support sessions, liaising with the social enterprise to ensure companions are gaining meaningful training and development in their work, building relationships with agencies in the area to provide specialist help.

This is an exciting opportunity for a skilled support worker, who has a ‘can-do’ attitude and really wants to make a difference.
- Salary of 22,000.00
- Working Hours - 37.5 hours per week
- Annual Leave - 25 days per annum, plus 8 bank holidays
- Pension - Stakeholder pension
- Training & Development - Individually tailored induction, training and development
- Employee Assistance - a 24/7 employee assistance scheme is available

**Overall Purpose of the Job**

The Support Officer will assist in the management of all activities relating to the welfare, care, and development of companions in the community in a manner, which embodies the Emmaus ethos. The post holder will be responsible for the support and development of the companions to enhance their skills and confidence.

**Main Duties and Responsibilities**

**Companion Support and Management**
- To build good relationships with companions and understand their needs and ambitions
- To have monthly support meetings with companions developing individual support plans to achieve their aspirations
- To assist companions to make and attend appointments in accordance with Emmaus L&Rs procedures (Doctors, solicitors etc.)
- To support companions to maintain their accommodation by assisting with quarterly room checks as necessary to ensure that all rooms are kept clean
- To assist the Community Manager with the companion referral process, ensuring that referrals and risk assessment processes provide a balanced and safe community
- To complete Housing Benefit forms for the companions and submit to the local authority by deadline dates
- With the Community Manager ensure companions are involved in all aspects of community life and are part of its organisation, development, and decision-making processes
- To be responsible for day-to-day problem solving and conflict resolution, taking appropriate

disciplinary action in a fair and consistent manner, when necessary, in line with community

policies and procedures
- To ensure that all case files, filing, and information systems are maintained efficiently
- In the absence of the Community Manager bring to the attention of staff at weekly management meetings relevant information about companions joining or leaving the community
- To be responsible for the day-to-day administration, organisation, and effective operation of Emmaus L&R. These include but are not inclusive to:
Ø Companion occupancy and weekly payments

Ø Companion weekly food shopping

Ø Breathalyser and drug tests

Ø Office security and data protection

Ø Compliance with health and Safety requirements

Ø Provide companion and financial reports when required

**Developing Companions’ Skills**
- Responsible for the development of companions’ skills, individually and collectively, to enhance their individual development and that of the community
- Develop and manage formal support processes for companions, including one-to-ones and development plans, using the appropriate tools

**Budgetary Control**
- The Support Officer will assist the Community Manager in managing budgets relating to companion expenditure including food, welfare, companion development, wellbeing, and gifts
- The Support Officer will contribute to the annual budget planning process associated with companions and the community homes. Report on finances associated with companions and the community homes to the Community Manager
- Emmaus communities aim to be self-sustaining financially and the Support Officer is expected to take effective measures towards this goal. Community accounts must demonstrate value for money principles

**Other Duties**
- As per rota provide night-time cover, on call cover and act as the responsible person on duty as per o

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