Customer Service Representative

3 months ago

Glasgow, United Kingdom City Facilities Management (UK) Full time

Salary** £23,200**
- Location** Glasgow Head Office**
- Shift Pattern** Days**
- This is a _permanent_, _full time_ vacancy_ that will close _in 14 days_ at 23:59 BST_. _

**The Vacancy**

Here are the benefits we offer:
33 days (6.6weeks) paid holiday for a full-time contract

37.5 hours per week contract

Informal hybrid working

Free on-site parking

Subsidised canteen facilities & vending machines

Access to Mental Health First Aiders

Recommend a Friend incentive

Legal Shield is a free service for City colleagues and their families. Legal Shield gives you access to independent, expert legal views on topics like employment advice, personal injury, legal advice and wills

Pension scheme - up to 5% matched contribution

Company-funded Healthshield cash plan. Healthshield gives you money back on everyday healthcare costs, including dental, optical, physio, wellbeing, and much more

Salary sacrifice schemes, including Smart Tech and Cycle to Work

Great development and career opportunities

Access to One City, our reward and recognition hub. One City provides access to a host of benefits:
Discounts and cashback at hundreds of supermarkets and retailers, such as Apple, Costco, Currys, IKEA, Argos, and more

Health and wellbeing centre, which has a range of resources, including - an employee assistance programme, health and wellness apps, recipes, fitness videos, physio, discounted gym membership and mindfulness tips

Access to our colleague reward and recognition tools, with awards ranging from £5 - £250

Here's what you can expect to be doing:
Working within a reactive facilities management helpdesk.

Handling inbound and outbound calls, and logging jobs in a fast-paced environment

Co-ordinating contractors and City Technicians to ensure they attend to our City standards

Working in partnership with customers to achieve results

End-to-end job management

Working as part of a team to drive customer excellence

Here's what we would like from you:
Driven and passionate with a great attitude to deliver customer excellence

Helpdesk experience in facilities management

Excellent verbal and written communication skills

Accuracy and attention to detail

Ability to work as part of a team and effectively manage own workload

Administrative experience, including knowledge of Microsoft office packages

Previous contact centre/call centre/helpdesk experience

Flexibility to work rotational shifts between the hours of 7am-5pm

**The Company**

In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal - to make a positive change in the facilities management industry.

The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.

It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world’s most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.

Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.

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