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Customer Service Representative

5 months ago

Glasgow, United Kingdom Headway International Full time

At Headway, we believe that driving revenue and attracting customers to your brand should be stress-free and enjoyable. That's why we founded our company - to bring simplicity back to the forefront and foster authentic human connections in today's technology-driven world.

 

We are passionate about customer satisfaction and are looking for a friendly and professional Customer Service Representative to join our team. If you have excellent communication skills and a knack for problem-solving, we want to hear from you 

 

The Customer Service Representative will be responsible for handling customer inquiries, addressing issues, and ensuring a positive customer experience. 

 

Responsibilities

 

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

 

Requirements

 

  • Proven experience in a customer service role.
  • Ability to stay calm when customers are stressed or upset.
  • Strong problem-solving skills and ability to think on your feet.
  • Experience working with customer support.