Customer Service Representative

7 months ago

Glasgow, United Kingdom Diligenta Full time

**Customer Service Representative** Starting at £21,500 per year**

**Mon-Friday, flexible between 8.30am and 5.30pm**

**Hybrid remote**

**Glasgow, G2 5HN**

Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement. Our vision is to be the ‘Customer Experience Partner’ for our clients.

**Summary of the role**:

- Due to the growth of our company, we will be recruiting **multiple Customer Service Representatives every month**.
- We are based in St Vincent Street, easily accessible by train or bus.
- You have a choice of either office based or **hybrid** work from home after the initial onsite training.
- Our standard working hours are Monday-Friday between 8am and 8pm, so no evening or weekend shifts that impact on your family and social lives
- **Flexible** hours are available to suit your availability, work life balance and wellbeing.
- Salary starting at £21,500 per annum.

**Benefits**:

- We offer 31 days holiday (including bank holidays).
- Eligibility for an annual discretionary bonus scheme.
- A contributory company pension scheme.
- Excellent employee wellbeing and assistance support programmes.
- A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial services.
- Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services).

**What you'll be doing**:
Our Customer Service Representatives deal with a range of pension queries from Standard Life customers. There are **no sales** involved in this role. The focus will be on your ability to communicate with customers in a confident, friendly and professional manner, informing members on policy details, resolving queries, collaborating with independent financial advisors and most importantly, providing our customers with an exceptional level of service at a time when they need it most.

**What we're looking for**:

- Many of our Customer Service Representatives have previous experience from working in a call centre environment, retail, hospitality and travel, amongst other customer-focussed environments, part or full time.
- **Teamwork** - We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
- **Listening and communication** skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.
- Someone who can quickly understand the customer need and place a real focus on **resolving issues and queries** effectively and empathetically.
- Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.

**Who are Diligenta?**

Here at Diligenta, we are proud to be the single largest provider of outsourced third party administration services to the UK Life & Pensions market and today we service 7 clients and their 18 Million customers ( nearly 1 in 4 of the UK population ). We impact peoples’ lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement. In fact, we pay out close to £1.3 Billion every month to customers we serve.

Our vision is to be the ‘Customer Experience Partner’ for our clients and our strategy is to differentiate ourselves in the market by being a truly technology led business with the support of our parent TCS. We help our clients move away from aging technology systems onto our modern digital platform. We have been very successful in that way, more than tripling our business over the last 5 years. Our close to 10,000 strong workforce are everyday thinking about how they can improve our service.

If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know.

Job Reference: DGENTA00479

  • Customer Service Representative

    4 weeks ago

    Glasgow, United Kingdom City Facilities Management Full time

    Please note that the start date for this position will be in early January, and while there may be limited progress on applications over the Christmas period, we anticipate a quick turnaround in the new year. * Job Title: Customer Service Representative Location: Glasgow Head Office Contract Type: Permanent (Dayshift & Backshift Contracts Available) Working...

  • Customer Service Representative

    6 days ago

    Glasgow, United Kingdom AkzoNobel Full time

    **Customer Service Representative** **Cromadex** **Competitive salary and benefits package** **Glasgow - Kinning Parkway Ind. Estate** Operating in over 150 countries, AkzoNobel is home to well-known brands, such as the UK’s favourite Dulux paint, and has been awarded Top Employer status in the UK & Europe. We are now recruiting a Customer Service...

  • Customer Service Representative

    3 weeks ago

    Glasgow, United Kingdom City Facilities Management Full time

    Please note that the start date for this positon is January, 20th 2025, and while there may be limited progress on applications over the Christmas period, we anticipate a quick turnaround in the new year. * Job Title: Customer Service Representative Location: Glasgow Head Office Contract Type: Permanent (Dayshift & Backshift Contracts Available) Working...

  • Customer Service Representative

    4 weeks ago

    Glasgow, United Kingdom CV-Library Full time

    Please note that the start date for this positon is January, 20th 2025, and while there may be limited progress on applications over the Christmas period, we anticipate a quick turnaround in the new year. * Job Title: Customer Service Representative Location: Glasgow Head Office Contract Type: Permanent (Dayshift & Backshift Contracts Available) Working...

  • Customer Service Representative

    3 days ago

    Glasgow, United Kingdom red recruitment Full time

    Are you looking to kick start your career in professional customer service? Do you have a passion for helping people and want to be trained in customer service by a global company? Look no further, we have the role for you. We are recruiting for a **Customer Service Representative** for a leading international company. You will be working with customers...

  • Customer Service Representative

    1 day ago

    Glasgow, United Kingdom red recruitment Full time

    Are you looking to kick start your career in professional customer service? Do you have a passion for helping people and want to be trained in customer service by a global company? Look no further, we have the role for you. We are recruiting for a **Customer Service Representative** for a leading international company. You will be working with customers...

  • Customer Service Representative

    7 months ago

    Glasgow, United Kingdom Kent Recruitment Bureau Full time

    Glasgow | Work from home | £500-£1000 Permanent | Full-time / Part-time | JBOR42 **Vacancy**:Customer Service Representative **Salary**:£500-£1400/month **Location**:Anywhere in the UK We are currently recruiting on behalf of this FTSE 250 British Utilities Company. We are looking for people who are happy to work from home or who would like to earn...

  • Customer Service Representative

    7 months ago

    Glasgow, United Kingdom Brand Visionaries Full time

    Exciting Opportunity in Glasgow - Customer Service Representative! Are you a highly motivated and customer-focused individual ready to embark on a rewarding career in customer service? Brand Visionaries, in collaboration with a leading sales and marketing company, is actively seeking enthusiastic Customer Service Representatives to join their Edinburgh...

  • Customer Service Representative

    7 months ago

    Glasgow, United Kingdom Kent Recruitment Bureau Full time

    Glasgow | Work from home | £500-£1000 Permanent | Full-time / Part-time | **Vacancy**:Customer Service Representative **Salary**:£500-£1400/month **Location**:Anywhere in the UK We are currently recruiting on behalf of this FTSE 250 British Utilities Company. We are looking for people who are happy to work from home or who would like to earn an...

  • Customer Service Representative

    2 months ago

    Glasgow, Glasgow City, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to provide exceptional service and support to our customers. The ideal candidate will be a team player with strong communication skills and a passion for delivering excellent customer experiences.Key Responsibilities:Engage with customers through various channels, providing timely and effective...

  • Customer Service Representative

    5 days ago

    Glasgow, Glasgow City, United Kingdom Sparscotland Full time

    Job Description:C J Lang & Son Ltd, the wholesaler for SPAR Scotland, is seeking a highly skilled and flexible Customer Service Representative to join their team. This role offers a unique opportunity to work in a fast-paced retail environment while providing excellent customer service.The ideal candidate will possess a positive attitude, flexibility, and a...

  • Customer Service Representative

    6 days ago

    Glasgow, United Kingdom Gilmour & Dean Eurostampa UK Full time

    _**Internal Customer Service Representative**_ **Due to continued growth, we are recruiting in our Customer Service Department.** **The Internal Customer Service Representative will work closely with our Customer Service Manager and Key Account Managers to achieve customer performance goals.** **This is an excellent opportunity for someone looking for a...

  • Customer Service Representative

    2 weeks ago

    Glasgow, United Kingdom MTrec Ltd Commercial Full time

    **Job Title:** Customer Service RepresentativeWe are seeking a highly motivated and experienced Customer Service Representative to join our team at MTrec Ltd Commercial. As a key member of our team, you will be responsible for providing exceptional customer service to our clients.About the Role:Answering inbound calls from customersEnsuring a consistently...

  • Customer Service Representative

    7 months ago

    Glasgow, United Kingdom Perfect Career Full time

    **Position: Customer Service Representative** **Salary: £23,200** **Location: Glasgow Head Office** **Shifts: 5 over 7 working, primarily 11-7s, 12-8s, 1-9s and 2-10s with weekend working.** **Hours of work: Shifts are between 7am - 10pm** We are advertising this Helpdesk Customer Service Representative role on behalf of our client ‘City Facilities...

  • Customer Service Representative

    3 days ago

    Glasgow, United Kingdom Exclusive FM Full time

    **Position: Customer Service Representative (Backshift)** **Salary: £20,500.00 per annum** **Location: Glasgow Head Office / Working from Home** **Hours: 37.5 hours per week working 5 days out of 7 days (Full time & Permanent)** **Hours of work: Shifts are between 12pm and 10pm** We are advertising this Helpdesk Customer Service Representative role on...

  • Customer Service Representative

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Teleperformance Full time

    Company OverviewTeleperformance is a leading global provider of customer experience solutions. As a company, we pride ourselves on delivering world-class customer service to our clients and their customers.We are seeking a talented Customer Service Representative to join our team at Lloyds Banking Group.

  • Customer Service Representative

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Holland & Barrett International Limited Full time

    We are looking for a Customer Service Representative to join our team at Holland & Barrett International Limited in Central Station, Glasgow. This permanent role offers 16 hours of work per week at £12.00 per hour, with a 25% colleague discount and 28 days of annual leave pro rata.The successful candidate will have a passion for health and wellness and be...

  • Customer Service Representative

    5 days ago

    Glasgow, United Kingdom Morson Talent Full time

    Our clients **SPEN** are looking for a **Customer Service Representative** to join their Faults & Emergencies team based in Glasgow City Centre. **Role**: Customer Service Representative **Company**: Scottish Power Energy Networks **Rate**: £11.45ph + 36 days holidays **Location**: Scottish Power HQ, 320 St Vincent St, Glasgow G2 5AD **Duration**: 6 months...

  • Customer Service Representative

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Oakbank Care Home Full time

    Job Title: Customer Service Representative Oakbank Care Home is seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our front desk staff, you will be responsible for maintaining a well-organized office environment, handling filing and record maintenance tasks, and performing...

  • Customer Service Representative

    2 days ago

    Glasgow, Glasgow City, United Kingdom Best Days Travel Full time

    Key ResponsibilitiesThe Customer Service Representative role at Best Days Travel involves providing exceptional customer service, handling inquiries, making bookings, and confirming room availability. This entry-level position offers a chance to make a positive impact on travelers' lives while nurturing your professional growth.