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Customer Service Representative

3 months ago

Glasgow, United Kingdom Gilmour & Dean Eurostampa UK Full time

_**Internal Customer Service Representative**_

**Due to continued growth, we are recruiting in our Customer Service Department.**

**The Internal Customer Service Representative will work closely with our Customer Service Manager and Key Account Managers to achieve customer performance goals.**

**This is an excellent opportunity for someone looking for a new challenge.**
- **Working closely with the Customer Service Manager and Key Account Managers to meet KPI's of our key customers**:

- **Liaising with customer planners and other stakeholders**:

- **Creating customer sales orders**:

- **Making positive contributions towards the improved performance of accounts.**:

- **Ensuring customers daily requirements are met.**:

- **Working with ERP system (Firma)**:

- **Analysing performance data with commercial colleagues**:

- **Working with customer forecasts**:

- **Working to tight deadlines and meeting targets**:

- **Processing and reviewing estimates with commercial team**

**They should also possess the following skills: -**
- **Superb team working and relationship management skills**:

- **Experience working in a production environment**:

- **Competent with Microsoft packages, and possess excellent numerical skills**:

- **The ability to demonstrate a professional, helpful, and positive manner**:

- **Take responsibility to ensure that work is always of a high quality**

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Sick pay
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Glasgow G14 0QQ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service in FMCG environment: 2 years (required)

Work Location: In person