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Customer Service Representative
3 months ago
_**Internal Customer Service Representative**_
**Due to continued growth, we are recruiting in our Customer Service Department.**
**The Internal Customer Service Representative will work closely with our Customer Service Manager and Key Account Managers to achieve customer performance goals.**
**This is an excellent opportunity for someone looking for a new challenge.**
- **Working closely with the Customer Service Manager and Key Account Managers to meet KPI's of our key customers**:
- **Liaising with customer planners and other stakeholders**:
- **Creating customer sales orders**:
- **Making positive contributions towards the improved performance of accounts.**:
- **Ensuring customers daily requirements are met.**:
- **Working with ERP system (Firma)**:
- **Analysing performance data with commercial colleagues**:
- **Working with customer forecasts**:
- **Working to tight deadlines and meeting targets**:
- **Processing and reviewing estimates with commercial team**
**They should also possess the following skills: -**
- **Superb team working and relationship management skills**:
- **Experience working in a production environment**:
- **Competent with Microsoft packages, and possess excellent numerical skills**:
- **The ability to demonstrate a professional, helpful, and positive manner**:
- **Take responsibility to ensure that work is always of a high quality**
**Benefits**:
- Company pension
- Cycle to work scheme
- Employee discount
- Sick pay
- Wellness programme
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Glasgow G14 0QQ: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer Service in FMCG environment: 2 years (required)
Work Location: In person