Customer Service Representative

6 months ago

Glasgow, United Kingdom Diligenta Full time

**Customer Service Representative** From £21,500 to £23,000**

**Monday-Friday, flexible between 8.30am and 5.30pm. 35-37.5 hours per week**

**Hybrid remote**

Here at Diligenta, we are proud to be the single largest provider of outsourced third part administration services to the UK Life & Pensions market. We impact peoples’ lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement. Our vision is to be the ‘Customer Experience Partner’ for our clients.
**Summary of the role**:

- Due to the growth of our partnership with the Phoenix Group adn Standard Life, we will be recruiting **multiple Customer Service Representatives every month**.
- You will be based in either St Vincent Street or West Regent street, easily accessible by train or bus.
- The roles are either office based or a mix of office based and work from home (hybrid arrangement) after the initial onsite training period.
- Our standard working hours are Monday-Friday between 8:30am and 5:30pm, so no evening or weekend shifts that impact on your family and social lives
- **Flexible** hours are available to suit your availability, work life balance and wellbeing.

**Benefits**:

- We offer 31 days holiday (including bank holidays).
- Eligibility for an annual discretionary bonus scheme.
- A contributory company pension scheme.
- Excellent employee wellbeing and assistance support programmes.
- A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial services.
- Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services).

**What you'll be doing**:
Our Customer Service Representatives deal with a range of pension queries from Phoenix Group customers. There are **no sales** involved in this role. The focus will be on your ability to communicate with customers in a confident, friendly and professional manner, informing members on policy details, resolving queries, collaborating with independent financial advisors and most importantly, providing our customers with an exceptional level of service at a time when they need it most.
**What we're looking for**:

- Many of our Customer Service Representatives have previous experience from working in a call centre environment, retail, hospitality and travel, amongst other customer-focussed environments, part or full time.
- **Teamwork** - We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
- **Listening and communication** skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.
- Someone who can quickly understand the customer need and place a real focus on **resolving issues and queries** effectively and empathetically.
- Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.

**Who are Diligenta?**

Here at Diligenta, we are proud to be the single largest provider of outsourced third party administration services to the UK Life & Pensions market and today we service 7 clients and their 18 Million customers ( nearly 1 in 4 of the UK population ). We impact peoples’ lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement. In fact, we pay out close to £1.3 Billion every month to customers we serve.

Our vision is to be the ‘Customer Experience Partner’ for our clients and our strategy is to differentiate ourselves in the market by being a truly technology led business with the support of our parent TCS. We help our clients move away from aging technology systems onto our modern digital platform. We have been very successful in that way, more than tripling our business over the last 5 years. Our close to 10,000 strong workforce are everyday thinking about how they can improve our service.

If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know.

Job Reference: DGENTA02247

  • Customer Service Representative

    6 months ago

    Glasgow, United Kingdom Kent Recruitment Bureau Full time

    Glasgow | Work from home | £500-£1000 Permanent | Full-time / Part-time | JBOR42 **Vacancy**:Customer Service Representative **Salary**:£500-£1400/month **Location**:Anywhere in the UK We are currently recruiting on behalf of this FTSE 250 British Utilities Company. We are looking for people who are happy to work from home or who would like to earn...

  • Customer Service Representative

    4 weeks ago

    Glasgow, United Kingdom Hartford Advisers Full time

    Company Description Hartford Advisers is a corporate research and advisory firm specializing in enhanced due diligence and background screening. We provide critical information to clients during the commercial decision-making process by analyzing companies and their leadership teams ahead of - or during - transactions, partnerships, and appointments. Role...

  • Customer Service Representative

    6 months ago

    Glasgow, United Kingdom Brand Visionaries Full time

    Exciting Opportunity in Glasgow - Customer Service Representative! Are you a highly motivated and customer-focused individual ready to embark on a rewarding career in customer service? Brand Visionaries, in collaboration with a leading sales and marketing company, is actively seeking enthusiastic Customer Service Representatives to join their Edinburgh...

  • Customer Service Representative

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Fitshop Group. Full time

    Customer Service RepresentativeWe are looking for a reliable and friendly Customer Service Representative to join our team at Fitshop Group. As a key member of our customer care team, you will be responsible for providing exceptional customer service through various communication channels, including telephone, email, and web-chat. Your role will involve...

  • Customer Service Representative

    6 months ago

    Glasgow, United Kingdom Kent Recruitment Bureau Full time

    Glasgow | Work from home | £500-£1000 Permanent | Full-time / Part-time | **Vacancy**:Customer Service Representative **Salary**:£500-£1400/month **Location**:Anywhere in the UK We are currently recruiting on behalf of this FTSE 250 British Utilities Company. We are looking for people who are happy to work from home or who would like to earn an...

  • Customer Service Representative

    1 month ago

    Glasgow, Glasgow City, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to provide exceptional service and support to our customers. The ideal candidate will be a team player with strong communication skills and a passion for delivering excellent customer experiences.Key Responsibilities:Engage with customers through various channels, providing timely and effective...

  • Customer Service Representative

    2 days ago

    Glasgow, Glasgow City, United Kingdom WHSmith Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated Customer Service Representative to join our team at WHSmith Glasgow Queen Street Simply Food. In this role, you will be responsible for delivering exceptional customer service and promoting our products.About the Role:Provide exceptional customer service and ensure a positive...

  • Customer Service Representative

    1 month ago

    Glasgow, United Kingdom Office Angels Limited Full time

    At Office Angels Limited, we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for managing existing and new relationships with customers to ensure client satisfaction and promote repeat business.Key Responsibilities:Managing customer relationships to...

  • Customer Service Representative

    6 months ago

    Glasgow, United Kingdom Perfect Career Full time

    **Position: Customer Service Representative** **Salary: £23,200** **Location: Glasgow Head Office** **Shifts: 5 over 7 working, primarily 11-7s, 12-8s, 1-9s and 2-10s with weekend working.** **Hours of work: Shifts are between 7am - 10pm** We are advertising this Helpdesk Customer Service Representative role on behalf of our client ‘City Facilities...

  • Customer Service Representative

    6 months ago

    Glasgow, United Kingdom Diligenta Full time

    **Customer Service Representative** Starting at £21,500 per year** **Mon-Friday, flexible between 8.30am and 5.30pm** **Hybrid remote** **Glasgow, G2 5HN** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be it helping pay for a loved ones...

  • Customer Service Representative

    7 days ago

    Glasgow, Glasgow City, United Kingdom Levi Strauss & Co Full time

    Company OverviewAt Levi Strauss & Co., we believe in originality, making an impact, and standing up for what is important.We're looking for a Customer Service Representative to bring our values to life through exceptional customer service.

  • Customer Service Representative

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Minerva Marketing Full time

    Discover a New Career PathWe're seeking a motivated individual to join our team and help drive business growth.As a customer service representative, you will be the face of our company, interacting with clients and providing top-notch support.We offer a comprehensive training program to ensure your success in this role.Key responsibilities include:Providing...

  • Customer Service Representative

    6 months ago

    Glasgow, United Kingdom Diligenta Full time

    **Customer Service Representative - Glasgow Standard Life** Up to £23,000 per year** **Mon-Friday, 9am-5pm** **Hybrid remote Glasgow** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the ‘best...

  • Customer Service Representative

    5 months ago

    Glasgow, United Kingdom Diligenta Full time

    **Customer Service Representative** From £21,500 to £23,000** **Monday-Friday, flexible between 8.30am and 5.30pm. 35 hours per week** **Hybrid remote** Here at Diligenta, we are proud to be the single largest provider of outsourced third part administration services to the UK Life & Pensions market. We impact peoples’ lives every day, be it helping...

  • Customer Service Representative

    6 months ago

    Glasgow, United Kingdom Diligenta Full time

    **Customer Service Representative** Starting at £21,840-£23,000** **Monday-Friday, flexible between 8.30am and 5.30pm. 35 hours per week** **Hybrid remote** Here at Diligenta, we are proud to be the single largest provider of outsourced third part administration services to the UK Life & Pensions market. We impact peoples’ lives every day, be it...

  • Customer Service Representative

    6 months ago

    Glasgow, United Kingdom Diligenta Full time

    **Customer Service Representative** From £21,500 to £23,000** **Monday-Friday, flexible between 8.30am and 5.30pm. 35-37.5 hours per week** **Hybrid remote** Here at Diligenta, we are proud to be the single largest provider of outsourced third part administration services to the UK Life & Pensions market. We impact peoples’ lives every day, be it...

  • Customer Service Representative

    6 months ago

    Glasgow, United Kingdom Diligenta Full time

    **Customer Service Representative** From £23,400** **Monday-Friday, flexible between 8.30am and 5.30pm. 37.5 hours per week** **Hybrid remote** Here at Diligenta, we are proud to be the single largest provider of outsourced third part administration services to the UK Life & Pensions market. We impact peoples’ lives every day, be it helping pay for a...

  • Customer Service Representative

    1 month ago

    Glasgow, Glasgow City, United Kingdom Tesco Full time

    About the roleWe're looking for a Customer Service Representative to join our team at Tesco. As a key member of our store staff, you'll play a vital role in delivering exceptional customer service and creating a welcoming shopping experience for our customers.As a Tesco Store Colleague, you'll be responsible for:Providing outstanding customer service,...

  • Customer Service Representative

    2 months ago

    Glasgow, United Kingdom CV-Library Full time

    The Rewards and Benefits on offer: * Fantastic City Centre location. * Incredibly friendly team working environment * An excellent Pension scheme. * Annual bonus scheme * Virtual GP Service * Great maternity/paternity leave * Great holiday entitlement * Just day shift, Monday to Friday. * Training and Development opportunities *...

  • Customer Service Representative

    6 months ago

    Glasgow, United Kingdom Floral Image Leeds Full time

    This role provides a fantastic blend of customer service and account managementand even better, all for a small and growing business where the work you do will make a real contribution to the organisation’s success. Floral Image is an innovative and unique business specialising in the delivery of premium life-like flowers to corporates worldwide. The...