Senior Support Officer

6 months ago

Portsmouth, United Kingdom Mitie Full time

**Job Role: Senior Support Officer**

**Location: Portsmouth & Southampton**

**Pay rate: £13.00ph**

**Contracted Hours: 48hrs per week (Days, nights, weekends inclusive)**

**_ Join us and help deliver the exceptional, every day._**

Since 1987, Mitie's 68,000 employees, have been serving companies and communities across the world. We're the UK's leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.

**Mitie has a great opportunity for Senior Support Officers to join our business at an exciting time.**

**Job Overview**
- We are looking for experienced, driven, enthusiastic Security professionals with the desire to learn & support across a variety of sites & roles to suit the business needs.
- This role would suit an applicant with a desire to progress in the ever-evolving security industry by gaining exposure & experience across a variety of prestigious client base, including Government contracts.
- To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
- Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
- To undertake additional training to ensure continuous self-development.

**Main Duties**

Operations
- To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
- Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
- Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
- To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
- Comply with legal obligations and safety requirements of the role.
- Follow instructions and procedures appropriately without unnecessarily challenging authority.
- Work in a systematic, methodology and orderly way.

Security and Health & Safety
- Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
- Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
- Use common sense and initiative by immediately involving others if a situation appears to become threatening.
- To maintain professional conduct in the face of difficult situations and challenging customers.
- Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
- Keep to schedules and demonstrate commitment to Mitie and the Client.
- To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
- To call emergency services and Communication Centre to report all incidents.

**What we are looking for**
- Previous Security Experience
- SIA License
- Must have full driving license & access to own vehicle for transport to & from sites.
- Be able to work on own initiative.
- Ability to go above and beyond to support the client.
- Excellent communication skills are required both written and verbal.
- Understand the Health and Safety at Work Act, relevant Criminal, Civil Law and Police and Criminal Evidence Act.

**Additional Information**

Applicants must consider the following:

- Full Personal Protective Equipment will be supplied including weather protection.
- Uniform will be provided
- A DBS will be completed as part of the screening process.
- A social media check may be undertaken.
- All necessary training will be provided.

**Mitie is a great place to work**, so here's what you can expect to receive from us.
- Personal development opportunities - includes apprenticeships
- Cycle to work - various windows throughout the year
- Life Assurance
- Pension
- Salary Finance - includes advice, loans, consolidation of loans and advance
- Share schemes - including Free Shares and SAYE
- Free Virtual GP
- Free flu vaccinations
- Employee Assistance Programme (EAP)
- Discounted Gym membership
- Employee & Partner discounts

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