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Membership Engagement Officer

3 months ago

Bracknell, United Kingdom BSRIA Ltd Full time

**APPLY BY EMAIL -**

Play a key role in implementing the BSRIA Membership growth and retention strategy.
Implement the delivery of the membership recruitment and retention strategy to achieve member growth, increase
member engagement and take up of added value services, developing cross-selling opportunities pan BSRIA.

**Job Summary**
Bracknell

Permanent

1161

09th April 2024

**Membership Engagement Officer**
- About BSRIA_
Founded in 1955, BSRIA is an ISO 9001
Registered test, instruments, research and
consultancy organisation, providing specialist
services in construction and building services.
As a non-profit distributing, member-based
association any profits made are invested in
our on-going research programme, producing
industry recognised best practice guidance.
We employ over 160 people at our head office
in Bracknell (UK), at BSRIA North in Preston,
at regionally based construction compliance
offices throughout the UK; at offices in France,
China, USA; and Associates in Northern
Ireland, Japan, Brazil and Australia.

**Exciting work you will be doing**
37 Hours (Full time)

Support the Membership Manager to execute the member recruitment and retention strategy, contributing to
the achievement of the revenue budget for membership.
Conduct effective competitor analysis for targeted development activities.
Develop incoming leads to secure a successful pipeline engagement of new members.
Execute the new member onboarding process to induct them on accessing and benefiting from the full range
of BSRIA services.
Build and nurture relationship with members to deliver a value message proactively encouraging the uptake
of BSRIA membership services.
Deliver a programme of membership meetings to include presentations to individuals and teams via TEAMS
and other communication channels.
Undertake member meetings and communications to members to identify and develop pan-BSRIA cross
- selling opportunities, including sponsorship.
Support the Membership Manager in delivering regular member engagement activities/events.
Participate in the annual renewals process, ensuring timely subscription collections.
Engage members during the resignation process to encourage retention.
packs.
Gather member feedback towards the development of new member offerings that will develop the
membership package.
Contribute to membership KPI’s, as required by the Membership Manager.
Maintain GDPR compliance when handling member data.

**Skills Required**:
**Account management skills (essential).**

**Experienced in building relationships with key stakeholders.**

**Experienced in corporate membership environment (desirable).**

**Knowledge of the built environment (desirable).**

**Proven commercial acumen.**

**Excellent communication skills, both written and spoken.**

**Presentation skills.**

**Excellent customer service skills.**

**Driven and results orientated.**

**Excellent team working.**

**IT proficient**

**What BSRIA can offer you**:
**Workplace Pension Scheme**

**Life Assurance - 4 times annual gross reference salary**

**26 Annual Holidays (pro-rata) and additional Bank Holidays**

**Non-contractual employee discount voucher benefit portal - peoplevalue**

**Company Sick Pay (after confirmation)**

**Eye tests**

**Compassionate Leave**

**Ride to Work Scheme**

**Bounty Scheme (referral program)**

**Christmas Shutdown period (with nominated Annual Holidays)**

**Free car park on a first come first serve basis**

**Electrical Vehicle Charging point in the car park**

**Employee well-being: Employee Assistance Programme (24/7**

**confidential service)**

Ensure CRM system and member records are maintained and updated in accordance with procedures.
Ensure operational processes, procedures and policies are followed.
Any other duties that commensurate with the role

As an equal opportunities employer, BSRIA is committed to the equal treatment of all current and prospective employees and does not
condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief,

gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds

**reference number)**

**Visit our website for BSRIA GDPR Recruitment Privacy Policy.