Membership Services Administrator

5 months ago


Bracknell, United Kingdom DEBRA Full time

Are you a motivated and passionate individual looking to make a difference?

**DEBRA** is recruiting for a **Membership Services Administrator - Holiday Homes** to join our friendly and supportive Member Services, on a **Full Time, Permanent** basis, working a contract of** 35 hours** per week, earning a salary of between** £22,000 - £24,000 per annum. **This role is based in our** Head Office, Bracknell, Berkshire **(opportunity to work 2 days from home)**.**

**About DEBRA**

**We are a** National Charity that supports individuals and families affected by **Epidermolysis Bullosa (EB)** - a painful genetic skin blistering condition which, in the worst cases, can be fatal.

**What we are looking for in our Membership Services Administrator**

Being a varied role, this would suit someone who is personable, highly organized with high level data entry, administrative and problem-solving skills.

From setting up memberships on our CRM, to checking volumes of data for accuracy to answering member queries about an event, we need someone with a wide range of technical and people skills.

This is a great opportunity to work for a charity in the DEBRA Member Services team and make a difference to the lives of people living with EB (Epidermolysis Bullosa).

**Key Responsibilities**

To assist in the efficient and effective management of our DEBRA Holiday Homes so our members can enjoy a break.
- To manage Holiday Home bookings, enquiries, and payments
- To be the main point of contact for our members in relation to any Holiday Home matter and engage with members to collect feedback.
- To be the main point of contact for our Holiday Parks and facilities management team
- To provide solutions to any small issues that may arise, assisting the Holiday Home Manager with any complex queries/situations
- To consistently implement the Holiday Home policies and procedures
- To assist with the recording of Holiday Home expenditure and income
- To accurately update and maintain the CRM database as required
- To ensure all holiday park information and emergency contact details are updated
- To ensure all booking forms, letters, holiday information packs are updated as required
- To record accurate data on Holiday Home files and in member records
- To develop information packs and member/Holiday Home communications.

**Why work for us here at DEBRA**

**Mission, Vision & Values**

**Our mission** is a world where no one suffers with **Epidermolysis Bullosa.**

**Our vision** is that we live in a world where no one suffers with **Epidermolysis Bullosa (EB) **and we provide lifelong care, while seeking cures, for all those affected/impacted by living with EB.

**Our values** are based around respect, passion, care, inclusivity and we are committed to making a difference. These values are the foundation of our culture and are a significant element of being a Great place to work.

We offer a competitive salary, along with rewards & benefits which include:
Auto enrolment Pension with **DEBRA** contribution
Life Assurance Scheme
Employee Assistance Program which offers 24/7 access for staff and their families
Generous Training Budget, **DEBRA** has a learning culture and supports and encourages **Employee Voice**.
Career Progression for your continued personal development journey
Annual Leave 25 days plus Bank Holiday
Increased Holiday Entitlement and Long Service Awards
Exclusive Staff Discount
Personalised Recognition Awards
Opportunities for Apprenticeships and Internships

**Please note**: DEBRA takes its safeguarding responsibilities seriously and we would like you to be aware that all positions within our organisation require a DBS check and two satisfactory references. We are committed to working towards our Equality, Diversity, and Inclusion strategy in all areas of our work including recruitment. Please advise if you need any reasonable adjustments during our recruitment or interview process.

If you are enthusiastic about the contribution you could make and would like to join our team as our **Membership Services Administrator**, **then please click ‘**apply**’ today - don’t miss out, we’d love to hear from you


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