Helpdesk Operative

2 weeks ago


Newcastle upon Tyne, United Kingdom Atalian Servest Full time

**Reference: /DH/08-02/797/47**

**Job Title: Helpdesk Operative**

**Contract: Temporary
- possibility to extend**

**Hourly Pay Rate: £9.50 per hour**

**Working Hours: Monday - Friday, 40 hours per week 08:00 - 17:00**

**Location: Benton, Newcastle, Whitley Road**

**Would you be interested to join a leading facilities management company with a reputation for excellence???**??

Atalian Servest is currently recruiting for a helpdesk operative to join our passionate and driven team in Newcastle on a temporary basis

**Your primary responsibilities will include**:

- Raise and process all reactive and system work orders, booking in reactive and PPM tasks for all soft services across the contract through CAFM system
- Working in conjunction with Managers and Coordinators to ensure seamless management of the contract
- Maintain Helpdesk database, paying particular attention to the closure of work requests
- Receive and process contract specific requirements, e.g. personal passes & car passes
- Answering calls quickly and efficiently and supporting our customers with their enquiries
- Providing an exceptional customer experience is key to this role, we require all of our customers to be provided with exceptional service in all of their dealings with us
- Any other adhoc duties as required

**About You**:

- Proven experience in a similar role
- Experience working with the CAFM system is advantageous.
- Strong Microsoft Office Skills
- Ability to prioritise and organise own work whilst working on a variety of tasks
- Strong communication and interpersonal skills
- Ability to work effectively within a team
- High level or professionalism, self-motivation, and organisation
- BPSS and right to work checks required
- SC clearances required for certain areas

**Benefits**:

- Learning and development opportunities
- Supportive working culture and future progression opportunities
- Mobile, legal, bicycle, breakdown and retail discounts
- Eye test and glasses reimbursement
- Health Cash plan subscription
- Cycle 2 work scheme

**How to apply?**

** STRICTLY NO AGENCIES



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