Security Concierge

4 months ago

London, United Kingdom UniTrust Full time

**Unitrust Protection Services (UK) Ltd have an exciting opportunity available for a Security Concierge to join our team.**

**Job Title: Security Concierge**

**Location: Battersea**

**Rate: £12.00 per hour**

**Contracted Hours: Saturday-Sunday days (07:00-19:00) + Monday-Tuesdays nights (19:00 - 07:00) 12 hour shifts (average 48 hours per week)**

**Role**:
You will support the delivery of a truly exceptional customer journey for both staff and visitors. To achieve this, you will be/become well versed in the processes and practices of a Security professional. Excellence in customer service will be at the heart of the role. You will be part of a well drilled security operation.

**What’s in it for you?**

**In return as our Security Concierge, we offer the below salary and benefits**:

- A competitive wage
- Retail deals and discounts
- 24/7 GP telephone consultation
- Pension scheme
- Excellent benefits which include Life assurance equivalent 1 x annual salary, Personal Accident Cover
- Length of service awards
- Employee Recognition Awards
- Tech scheme and Cycle to work scheme
- Company Sick Pay
- Company advances and loans
- Career progression: training and development opportunities
- Diverse and inclusive working environment

**Responsibilities**:

- Deliver outstanding customer service to staff and visitors.
- Ensure that the environment and service is truly excellent and beyond expectation.
- Promote the client, tenants other service providers positively to all you come in to contact with, throughout the customer journey.
- Be flexible and adaptable to all tasks or challenges.
- Be highly presentable, accountable; take responsibility and ownership for any tasks identified or allocated.
- Ensure all contact, be it internal or external; by telephone, face to face or any other medium; is clear, courteous, polite, professional and respectful.
- Ensure complete client/tenant/other service provider confidentiality; protecting people and information is paramount.
- All Assignment Instructions / Operations Manual or Standard Operating Procedures are to be reviewed, understood and followed.
- Embrace and deliver the bespoke training requirements, specific to contractual obligation or regulation.
- To act with integrity and in the best interests of the company in a safe, compliant and ethical manner

**SECURITY SPECIFIC RESPONSIBILITIES**:

- Welcome and assist staff, clients, tenants and visitors to the premises in a warm and courteous fashion maintaining excellence as a standard throughout the customer journey.
- Ensuring that no unauthorised persons are permitted in prohibited areas.
- Check identity and credentials of staff, contractors and visitors where required.
- Work with all colleagues to ensure the integrity of security on the site
- Early identification and mitigation of any threats to persons, premises or property, escalating where appropriate to do so
- Rotation on different posts where required
- Respond to alarms
- Key Control
- Record details of any suspected criminal activity on the premises (internal and external); commencing investigative procedures prior to onward reporting where necessary.
- Develop and maintain positive relationships with all staff, visitors, tenants, service providers and clients
- Have good knowledge of the local area to be able to answer queries regarding local transport links or services in the area for example.
- Some external patrolling within secure compound required

**Essential Skills**:

- Excellent oral, written communication skills, interpersonal skills and confidence
- Exceptional customer service skills
- Reliable, trustworthy and punctual
- Resilient and calm under pressure with the ability to multi-task and prioritise to help solve problems and overcome challenges
- Self-confidence and an interest in self-development.
- Physically able to conduct all responsibilities associated with the roles documented
- Ability to work to instruction and on your own initiative where required
- Computer literate and confident with the use of Microsoft Office programmes
- Demonstrate an awareness of security threats which remain relevant and up to date in the context of the current environment
- Flexibility in regard to working practices, hours and responsibilities.
- Valid SIA
- Enhanced communication, listening and customer service skills or the ability to train, obtain, retain and develop further in this field.
- Operation of any CCTV/access control communications in an appropriate manner

**Desirable Skills**:

- Exposure to relevant Protective Security or Counter Terrorism Advice
- Previous experience of the security industry and / or within the hospitality sector or corporate environment with a view to obtaining an SIA licence if not already held.
- Previous experience in technologies to detect security threats in any given environment.
- Applicants from local or general SW London area welcomed.

**Don’t miss out on this fantastic opportunity to join our tea

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