Customer Support Executive
3 weeks ago
We are supporting a company based in Peterborough who are looking for a Customer Support Executive, salary would be depending on experience. Ideally you will have experience and knowledge of the automotive industry, and working with customers high expectations. You are the first point of contact for the customer so a professional and friendly nature is a must
Duties will include:
- Check-in of vehicle, including reviewing customer and vehicle data and updating the system
- Review all planned work and update customers
- Establish scope of repair and maintenance, gaining customer approval where needed
- Explain and hand-over the job details to the Workshop Controller
- Monitor the repair status and clarify additional repair services
- Create basic cost estimates and invoices
- Provide proactive customer updates
- Co-ordinate the pickup date, time, method and location with the customer
- Ensure that a visual inspection is performed and return the vehicle to the customer
- Explain all work that has been carried out
- Compile and sort job packs and associated documentation.
This is a varied role that will be the perfect position for someone who likes to be organised and responsible for their own workload. You must have experience within a similar position, or be able to demonstrate experience with similar duties and tasks, ideally within a commercial environment.
Date
09/08/2023
Job Ref.
LS-SA-090823
**Lisa Stearns-Harding**
Manager
- 01733 797 890
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