Customer Services Team Leader

2 weeks ago

Peterborough Cambridgeshire, United Kingdom 24-7 Recruitment Services Full time

24/7 is looking for a Customer Service Executive based in Peterborough on behalf of one of our clients
Shift and Pay Information for an Accounts Manager:
Monday to Friday - 7.Liaising between different Operations to secure availability of vehicles being promoted to fleet customers by the client and their booking agent
Provide inventory reporting for weekly reviews, identifying trends and make recommendations for orders/defleets
Manage inbound process for all new vehicles, loading expected arrivals to fleet management and inspection systems, progress any Goods In Transit claims or unexpected arrivals to timely conclusion
Support 3rd party booking agency with bookings, reserving vehicles for customers, accessory ordering/fitment. Provide any additional support for the customer account team as required, including operational/logistics issues/queries, take ownership and manage to a successful resolution ensuring all parties are kept informed and systems updated
Provide additional support to the customer account team with booking activity
Ensure quality, safety, environmental and other policies and procedures are adhered to.
Proven track record in a customer service environment
Automotive Industry Experience preferred
Ability to liaise with internal customers, including director level communication, communication with external media clients and with internal and external service providers

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