Customer Service Team Leader

2 weeks ago

Peterborough Cambridgeshire, United Kingdom Interaction Recruitment Full time

Customer Service Team Leader
My client based in St Ives Cambridgeshire is currently recruiting for a Customer Service Team Leader to join their team on a permanent basis offering a salary of £28-33,000, depending on experience. The position is full-time, with a 37.5-hour workweek. Core hours are 7.5 hours per day, between 8:00 AM and 5:30 PM.
Responsibilities:
# Lead with Excellence and Positivity: Guide our customer service team with a spirit that uplifts and motivates, ensuring peak performance across sales, service, and Contact Centre KPIs through your positive attitude and proactive leadership.
# Empower with Communication and Coaching: Harness your exceptional communication and coaching skills to develop team members, fostering an environment of growth, excellence, and positivity. Your ability to articulate vision and feedback clearly will be key to nurturing talent and driving performance.
# Cultivate a Calm and Balanced Culture: Promote a team culture that values a calm, balanced approach to challenges, ensuring resilience and stability even in the face of fast-paced demands and complex customer issues.
# Champion Quality with a Positive Outlook: Lead the charge in maintaining our quality standards with a positive and constructive outlook, embedding excellence in every customer interaction and team process.
# Innovate and Improve with Equanimity: Approach innovation and problem-solving with a calm and balanced mindset, inspiring your team to embrace challenges and explore new solutions with optimism and creativity.

What Makes You the Ideal Candidate:
Proven Leadership: Your exceptional leadership skills are evident in your ability to guide teams to achieve and exceed their goals. While experience in a Contact Centre is advantageous, it's your leadership prowess we value most.
Service-Driven Leadership: With a solid foundation in customer service or a related field, you lead by example, inspiring your team to deliver service excellence.
Developmental Expertise: Your skill in coaching, performance management, and talent development ensures our team's continuous growth and success.
Resilience and Adaptability: You thrive in our fast-paced environment, maintaining focus and effectiveness under pressure, and adapting to meet the ever-evolving challenges we face.
Strategic and Collaborative: Your decision-making and problem-solving abilities are matched by your capacity to collaborate across departments, driving collective success through shared goals and innovations.
If you have the skills and experience listed above please send your CV to (url removed) or call (phone number removed) .
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