Customer Experience Executive

2 weeks ago


Peterborough, United Kingdom Huntress Full time

Hybrid Working

Maternity Cover 10-12 months

Immediate Start

**BENEFITS**:

- 25 days holiday with the ability to sell and buy more
- Seasonal Company & Team Events
- Assistance to buy Tech and Bikes
- Private Medical
- Dental Cover
- Discounted High Street Vouchers
- Internal Training Academy
- Wellbeing Initiatives
- Lots more perks.....

THE COMPANY

A dynamic forward thinking business that will find the right approach for you, a business that is a great place to do great work with great people.

THE CULTURE
- Inclusive environment
- Great atmosphere and very sociable
- Supportive and caring
- Collaborative teams
- Meaningful work
- Improved work life balance

THE JOB
- Overseeing all aspects relating to customer care and experience, including complaints management to ensure key supplier delivery of strategic customer service performance indicators
- Analysing and making recommendations on a variety of key performance report.

YOUR STRENGTHS
- The ability to build good working relationships and communicate clearly with internal and external customers on a daily basis
- Highly organised, flexible and work calmly in a time
- pressured and busy environment
- Able to juggle multiple priorities, be adaptable and proactively think on your feet
- Great team working skills and the ability to support others in the team as needed with a positive 'can do' attitude
- The ability to work accurately in all that you do with attention to detail for both written and numerical work

Shortlisting has begun



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