Customer Service Executive

2 weeks ago


Peterborough Cambridgeshire, United Kingdom 24-7 Recruitment Services Full time

Job Description:

24/7 is looking for a Customer Service Executive based in Peterborough on behalf of one of our clients

Shift and Pay Information for an Accounts Manager:

  • Monday to Friday - 7.5 hours per days (timings to be agreed)
  • Salary in the region of £26 to £28K

Main Accountabilities:

  • Liaising between different Operations to secure availability of vehicles being promoted to fleet customers by the client and their booking agent
  • Provide inventory reporting for weekly reviews, identifying trends and make recommendations for orders/defleets
  • Manage inbound process for all new vehicles, loading expected arrivals to fleet management and inspection systems, progress any Goods In Transit claims or unexpected arrivals to timely conclusion
  • Support 3rd party booking agency with bookings, reserving vehicles for customers, accessory ordering/fitment. Take ownership of requests, amendments and cancellations, liaising with the client/booking agency/other Operations where required
  • Manage vehicle return process, ensure vehicles are inspected and estimated within agreed KPIs, work with FFM to authorise repair level
  • Proactively offer problem solving solutions as required and escalate where necessary.
  • Provide any additional support for the customer account team as required, including operational/logistics issues/queries, take ownership and manage to a successful resolution ensuring all parties are kept informed and systems updated
  • Provide additional support to the customer account team with booking activity
  • Ensure quality, safety, environmental and other policies and procedures are adhered to.
  • Responsible for program work instructions, processes and operating procedures

For this job you will require:

  • Strong communicator at various levels - ability to assess individual customer needs
  • Strong Administration skills
  • Proven track record in a customer service environment
  • Automotive Industry Experience preferred
  • IT literate and able to adopt to new technologies
  • Ability to liaise with internal customers, including director level communication, communication with external media clients and with internal and external service providers
  • Excellent communication both verbally and written
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