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Operations Executive

5 months ago

Teddington, United Kingdom Bolton & Bowman Limited Full time

Are you looking for a challenging and varied role in the property services sector? Our client, a successful property services company specialising in working with leading managing agents in central London, is seeking an Operations Executive to join their dynamic team. If you are a confident, organised, and proactive individual who thrives in a fast-paced environment, this could be the perfect opportunity for you to progress in your career.

**About the Company**: Our client is a trusted provider of property maintenance and aligned services to clients in central London and the surrounding areas. They have built a strong reputation for excellence and professionalism in the industry, and their commitment to customer satisfaction sets them apart from their competitors.

**Role Overview**: As an Operations Executive, you will play a crucial role in the day-to-day operations of the company. Your responsibilities will include:

- Answering office calls and managing the company inbox, efficiently handling daily queries and requests from clients.
- Monitoring and managing the field team operations through the company WhatsApp, starting from 7 am to review team correspondence.
- Assisting and supporting the management team and scheduler in their daily operations.
- Managing team absence and working closely with the scheduler to arrange site cover.
- Organising access and supporting the scheduler in arranging access for operatives.
- Monitoring and managing operative's queries, ensuring timely delivery of information for maintenance works.
- Recording and monitoring operatives' arrival time and logging it to the client report sheets.
- Reporting and logging team holiday requests, receipts, expenses, and material requests.
- Saving all team photos to property folders immediately after reviewing any issues.
- Promptly clarifying maintenance issues with operatives and taking necessary action before reporting to the client.
- Issuing daily reports to clients for all contracted and reactive works
- Logging maintenance works in-house and reporting job progress and completion to clients.
- Issuing quotes to clients for approval for materials and small reactive works.

**Requirements**: To be considered for the Operations Executive role, you should meet the following criteria:

- Excellent communication skills and the ability to effectively interact with clients, colleagues, and the field team.
- Strong attention to detail, ensuring accuracy and precision in all tasks.
- Exceptional organisational abilities, enabling you to handle multiple responsibilities and prioritise effectively.
- Confidence and the ability to make clear and concise decisions.
- Highly motivated with a drive for success and a passion for the property services sector.
- Previous experience in a similar operations or administrative role would be advantageous.

**How to Apply**: If you are a motivated individual with excellent organisational and communication skills, and you possess the ability to lead and manage a team effectively, we would love to hear from you. Join our dynamic team and take the next step in your career as an Operations Executive.

**Salary**: From £26,000.00 per year

**Benefits**:

- Company pension
- Gym membership
- Referral programme

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Teddington: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person