Helpdesk Lead and Operational Admin Officer

4 weeks ago


Luton, United Kingdom University of Bedfordshire Full time

Application closing date

24/07/2023

Location

Luton

Salary

Grade 6 salary £29,762 to £36,333 per annum

Contract

Full time and permanent. The role is based at our Luton Campus but may involve travel to Bedford Campus from time to time.

Contractual hours

37

Basis

Full time

Job category/type

Professional services

Attachments

Blank

Job information

**“Only open to internal applicants”**

**A new and exciting role.**

**Helpdesk Lead and Operational Admin Officer** (G6)

**Location**: The role is based at our Luton Campus but may involve travel to Bedford Campus from time to time.

With support from the existing team, you will need to quickly gain a good understanding of our main campuses, typical types of repair or other requests we receive and how to handle and prioritise Helpdesk requests according to both our internal service levels and using good judgement and understanding of our customers. Tact and diplomacy are also required, for instance if the request is either outside out responsibility or has been made at very short notice.

The role also carries the responsibility for ensuring efficient general estates administration, again initially supported by the existing team as you learn, adopt and look to improve our existing processes, working with colleagues across the team.

The role is based at our Luton Campus but may involve travel to Bedford Campus from time to time.

**For a full job description and person specification**

**Interview dates to be confirmed.**

We offer a range of employee benefits including a generous pension and annual leave, free fitness classes and discounted gym membership, flexible working arrangements, personal and professional development and family-friendly policies.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

The University is committed to equality of opportunity and values the diversity of all its workforce and student population.


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