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Customer Support Officer
1 month ago
**Positive Employment** is currently recruiting for a Prevent Engagement Officer based in the Enfield area.
The successful post holder will investigate and resolve complaints, organise repairs, be generally be a point of contact for repairs.
**DUTIES AND RESPONSIBILITIES**:
- Responsible for investigating and resolving complaints and members enquiries and writing responses.
- Overseeing the management of the repairs inbox including queries from colleagues across Council Housing and the point of contact for repairs they identify whilst across the borough.
- You will be part of newly created Housing Resolution Team within the Housing and Regeneration department.
**Personal Requirements**:
- At least 1 year's experience in a customer service role.
- Experience in investigating and resolving complaints is desirable.
- 3 year's work references.
**WORKING HOURS AND RATE**:
- Mon - Fri, 09:00-17:30
- Rate: £15.30 p/h Umbrella
**Salary**: £15.30 per hour
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Enfield, Greater London: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service: 1 year (required)
Work Location: In person
Reference ID: DB200423
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