Customer Services Officer

4 months ago


Enfield, United Kingdom Enfield Council Full time

To be successful, we require that you match the following criteria.
- Ready to work 36 hours a week between the hours of 9am - 5.12pm Monday to Friday
- Work at the Enfield Civic Centre for twice a week (will be increased soon) and working from home
- Have sound working experience in Contact Centre’s, webchat, CRM systems and have a clear, concise and polite telephone voice
- Have a positive attitude toward customers
- Will go the extra mile to help our customers and listen to their needs

In return we offer a competitive salary and benefits as well as structured career progression within the group and the council as a whole.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn.

If you value these Behaviours too, we’d love to hear from you

**Contact Details -**

**If you would like to know more about the role, please contact Michelle Simmons & Anis Anisuzzaman on 0208 132 1300 or 0208 132 1114 for an informal discussion.**

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working.

**Why it's great to work for Enfield Council**:

- An excellent pension through the **Local Government Pension Scheme** (LGPS).
- Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
- A blend of remote and office based working for most roles.
- Interest free season ticket loan repayable over three or ten months.
- Career development and learning experiences from a range of training courses and learning methods.
- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
- Health and leisure discounts and tax-free bikes for work.
- 1 month paid sabbatical for Children’s Social Workers



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