Customer Service Officer

5 months ago


Enfield, United Kingdom Enfield Council Full time

**Customer Services Officer x 3**

**Permanent - Full time (36 hours)**

**Scale 4**

Want to work with a great team and atmosphere?

Want a career path? Want to work in Enfield?

Enfield Libraries have a number of full-time positions available.

Enfield has 17 libraries, with over a million visitors per year. We also issue over a million items per year. The service is divided into four main Libraries with up to 4 smaller community libraries each. The main libraries have all been recently refurbished or rebuilt and offer up-to-date books, Wi-Fi, public computers, online resources and events programmes to encourage reading.

Key skills needed for the role:

- Ability to deliver excellent customer service and a genuine interest to help people
- Good IT skills and a sound knowledge of Microsoft Office packages
- A ‘can do’ attitude, and attention to detail
- Able to communicate clearly with customers and team members
- Organised, methodical and able to follow instructions accurately
- Empathetic and understanding
- Previous customer service or libraries experience

What we offer:

- Competitive pay (? - ? for 36 hours)
- Career path
- 24 days pro-rata holiday entitlement (+ bank holidays)
- Pension
- Comprehensive training programme

**Contact Details -**

**If you would like to know more about the role, please contact Peter Di Biasio on 020 8132 1811 for an informal discussion or to arrange a visit to the team.**

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click **here **to find out more.

**Why it's great to work for Enfield Council**:

- An excellent pension through the **Local Government Pension Scheme** (LGPS).
- Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
- A blend of remote and office based working for most roles.
- Interest free season ticket loan repayable over three or ten months.
- Career development and learning experiences from a range of training courses and learning methods.
- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
- Health and leisure discounts and tax-free bikes for work.
- 1 month paid sabbatical for Children’s Social Workers



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