Service Desk Advisor

6 months ago


Blackburn, United Kingdom Chubb Fire & Security Full time

**Company Description**
Looking for an opportunity within a business that offer a genuine ‘people first’ culture?

**Job Description** What You’ll be Doing As Service Desk Advisor**
- Managing an inbox of queries within the customers dedicated SLA timeframes
- Taking ownership and actioning individual requests
- Raising ‘Works Orders’ via our inhouse system (JDE)
- Daily you will respond to between c.30 - 160 queries.

**WORKING HOURS**: 37.5 hours per week | Monday to Friday | 9.00am - 5.00pm
**Qualifications** What We Would Like You To Bring**

Simply put, experience within the same role isn’t necessary as we offer full training and support. However, you will be highly service focused and confident with working across a number of electronic platforms at any one time. This is a dedicated service role and whatever your background, we would like you to ask yourself ‘What can I do to make a difference to this Customer or Stakeholder’, every time you answer a call or action a customer request.
- ** Be a strong communicator**, both written and verbally
- ** Solution focused **- Strive to understand and resolve potential issues to meet our customers SLA’s
- ** Excellent IT skills - **Confident to work with up to 20 different electronic platforms as well as Microsoft packages
- ** Attention to detail - **It’s important to get things right for our customers first time
- ** Highly organised - **Planning or scheduling experience would be beneficial but not essential

**Additional Information** About Us, Our Culture & What We Can Offer You**

Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things

Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.

**SALARY**: £22,308 per annum
- 25 days holiday, plus bank holidays
- Free Onsite Parking
- Cycle to Work Scheme
- Employee Referral Scheme (£1000)
- Company Pension Scheme
- Life Assurance (4 x Basic Salary)
- Employee Scholarship Scheme
- A Central Benefits Platform offering a wide variety discounts
- Childcare Vouchers
- Health & Wellbeing Resources
- Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence



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