Customer Service Administrator

5 months ago


York, United Kingdom Student Castle Full time

**Customer Service Administrator**

35 hours / week

5 days / 7, mainly Monday to Fridays

**Hours/Shifts**:09.00 - 17.00 including 1 hour break / Could vary at times depending on cover and summer period

**Direct Report**: Scheme Manager/ Assistant Scheme Manager

**Main duties will include**:

- Handling all manners of enquiries: from students, parents, universities and stakeholders in the business.
- Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving customer issues at the time or referring them to management via the appropriate channels
- Distributing post and managing student parcel pick-up system
- Front-of-house and reception duties
- Preparing written correspondence as requested by other members of the management team
- Receiving student payments
- Assisting Scheme Manager in administrative actions required for all aspects of financial control including;
- Credit control
- Reconciling staff expenses
- Daily cash and card banking reconciliation
- Petty cash reconciliation
- Updating booking system with payments received or further charges
- Invoice reconciliation and payment request
- Ordering new office, cleaning and maintenance supplies
- Preparing arrival packs for new residents
- Publishing and distributing signage for notice boards around scheme
- Checking returned licence acceptances ensuring all relevant documents have been received
- Perform room viewings for potential new residents
- Assisting the Assistant Scheme Manager with administrative tasks as required
- Work with the marketing team to actively promote and explore new marketing avenues
- Organising social events on site, monitoring social media and updating our social media streams

**Other Duties**
- Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends
- Perform and document regular inspections of residents flats
- Monitoring social media and updating our social media streams
- Receiving student payments
- Preparing written correspondence as requested by other members of management team
- Publishing and distributing signage for notice boards around scheme
- Work with the marketing team to actively promote and explore new marketing avenues

**You should have**

Ø Strong customer service skills

Ø Excellent communicator

Ø Strong organisational skills

Ø Experience with MS word/computer skills

Ø Proactive approach

**Job Type**: Permanent

**Salary**: £21,294.00 per year

**Benefits**:

- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay

Supplemental pay types:

- Bonus scheme

Work Location: In person



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