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Customer Service Administrator

4 months ago

York, United Kingdom Wolflabs Full time

Are you looking for a fresh start and care about quality customer service?
- Do you have previous experience in, or an interest in the Science and Laboratory sector?
- Maybe you are looking to embark on a new career path and build on your existing skills?
- Would you like to work as part of a fun and dynamic team that values you?

**If you answered yes to any of the above, then we want to hear from you**

Due to the continued growth and success of Wolflabs, we are currently looking to recruit a full-time, office based, Customer service administrator into our expanding Customer service team. This role offers great career opportunities to the right individual and would suit someone interested in developing or building on their existing skills, whilst providing outstanding customer service, which is something that we pride ourselves on here at Wolflabs.

**What will you bring to the role**:

- Excellent telephone manner
- High organisational skills
- Strong communication skills
- Ability to manage and prioritise own workload
- Ability to notice quality improvement opportunities and implement them effectively.
- Enjoy working as part of a team
- Highly motivated individual
- A knowledge of laboratory equipment, a background in life sciences or previous customer service experience would be an advantage but is not essential, as full training will be given in house.

**The Role & The Team**:
Our Customer service team are at the front line of our business, working together with our sales team to provide an outstanding customer experience from start to finish, something that Wolflabs is renowned for.

The purpose of this role is to liaise with customers and suppliers to facilitate the smooth delivery and installation of products, as well as to maintain relationships with existing customers, whilst providing the best possible customer service. We run companywide bonus schemes and thrive on our strong team ethics. This role would ideally suit someone with passion, drive, self-motivation and a desire to succeed both individually as well as part of a team.

Some of the daily tasks you will be required to carry out include the following:
**Key responsibilities**:

- **Providing clear and regular updates to our Sales and Accounts teams.
- Working with the team to improve performance and to help reach the company targets
- Maintaining and updating the company protocols.

**Why choose Wolflabs - Who are we & how do we work**:
Wolflabs is a UK private limited company founded in January 1995. Growing from a small team of 5 expanding to our current workforce of around 30 members of staff based in the heart of the idyllic market town, Pocklington.

We strive to provide Value for money whilst emphasising customer service and sustainability throughout all that we do. Wolflabs has no field-based sales representatives, sends no mailings, produces no hard copy marketing material, and as preference source products manufactured in the UK and EU. With over 250 product categories from leading suppliers we are sure to be able to meet all laboratory requirements across a variety of sectors.

With regular company and performance bonus schemes, team building and social events as well as companywide activities and competitions, you are sure to feel welcome and supported from the moment you start, so what are you waiting for?

**Key details & benefits**:

- Salary Range: £23,000 - £30,000 depending on experience.
- Immediate start required
- Full time 37.5 per week, Monday-Friday
- Company bonus schemes
- National Living wage employer
- Pension scheme
- Maternity/paternity package
- 25 days holiday per year, increasing with service.

**How to apply**:
Or by post to:
Colenso House
1 Deans Lane
Pocklington
York
YO42 2PX

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Free flu jabs
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- York: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: In person