Customer Service Representative
3 weeks ago
About the Role
We are seeking a highly skilled and enthusiastic individual to join our Patient Central Team as a Call Handler. As the voice of our Practice, you will be the first point of contact for many of our patients, providing exceptional customer service and ensuring their needs are met in a timely and professional manner.
Key Responsibilities
- Provide outstanding customer service to patients, responding to their queries and concerns in a friendly and reassuring manner.
- Work efficiently to handle calls, following a call guide prompted by our electronic triage system to make patient care requests and ensure seamless communication with our clinicians.
- Contribute to the team's targets, making a real difference to the patient experience and ensuring calls are handled promptly and effectively.
- Perform various administration duties generated by patient calls, following accurate and efficient administrative processes and procedures.
Person Specification
Essential Skills and Behaviours
- Excellent communication and customer service skills.
- Good team worker with a can-do attitude.
- Ability to maintain confidentiality and handle sensitive information.
- Good communication skills, with the ability to work effectively in a call centre environment.
About Us
Priory Medical Group is an award-winning large multi-site training practice based in York. We value the wellbeing and health of our staff, offering various resources to support mental health and wellbeing. As a Disability Confident Committed Employer, we actively encourage applicants with disabilities and/or long-term health conditions to apply.
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