Customer Service Representative

3 weeks ago


York, York City, United Kingdom Priory Medical Group Full time

About the Role

We are seeking a highly skilled and enthusiastic individual to join our Patient Central Team as a Call Handler. As the voice of our Practice, you will be the first point of contact for many of our patients, providing exceptional customer service and ensuring their needs are met in a timely and professional manner.

Key Responsibilities

  • Provide outstanding customer service to patients, responding to their queries and concerns in a friendly and reassuring manner.
  • Work efficiently to handle calls, following a call guide prompted by our electronic triage system to make patient care requests and ensure seamless communication with our clinicians.
  • Contribute to the team's targets, making a real difference to the patient experience and ensuring calls are handled promptly and effectively.
  • Perform various administration duties generated by patient calls, following accurate and efficient administrative processes and procedures.

Person Specification

Essential Skills and Behaviours

  • Excellent communication and customer service skills.
  • Good team worker with a can-do attitude.
  • Ability to maintain confidentiality and handle sensitive information.
  • Good communication skills, with the ability to work effectively in a call centre environment.

About Us

Priory Medical Group is an award-winning large multi-site training practice based in York. We value the wellbeing and health of our staff, offering various resources to support mental health and wellbeing. As a Disability Confident Committed Employer, we actively encourage applicants with disabilities and/or long-term health conditions to apply.



  • York, York City, United Kingdom beBee Professionals Full time £25,000 - £35,000

    beBee Professionals in York is looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for engaging with customers, providing service and support, and participating in all aspects of the operational workflow.Key Responsibilities:Engage with customers to provide service and...


  • York, York City, United Kingdom Asda Stores Ltd Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at Asda Stores Ltd. As a key member of our store team, you will be responsible for providing excellent customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide exceptional customer service and respond to customer queries in a...


  • York, York City, United Kingdom GLL Full time

    At GLL, we're seeking a Customer Service Representative to join our team at Energise Centre. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer service, responding to enquiries, and converting them into memberships.As a Customer Service Representative, you'll be the first point of contact for customers,...


  • York, York City, United Kingdom GLL Full time

    At GLL, we're seeking a Customer Service Representative to join our team at Energise Centre. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer service, ensuring that every interaction is a positive one.As a Customer Service Representative, you'll be the first point of contact for customers, answering their...


  • York, York City, United Kingdom Nationwide Building Society Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our members.Key ResponsibilitiesProvide personalized support to customers, addressing their queries and concerns in a...


  • York, York City, United Kingdom GLL Full time

    At GLL, we're seeking a Customer Service Representative to join our team at Energise Centre. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer service experiences that exceed our customers' expectations.As a Customer Service Representative, you'll be the first point of contact for our customers, responding...


  • York, York City, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Service Representative OpportunityConvenience Store Team MemberWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will play a vital role in providing exceptional customer service and supporting the store management team in achieving sales...


  • York, York City, United Kingdom Nationwide Building Society Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our members.Key ResponsibilitiesProvide personalized service to customers, responding to their queries and resolving...


  • York, York City, United Kingdom Nationwide Building Society Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our members.Key ResponsibilitiesProvide personalized service to customers, responding to their queries and resolving...


  • York, York City, United Kingdom Nationwide Building Society Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our members.Key ResponsibilitiesProvide personalized support to customers through various channels, including...


  • York, York City, United Kingdom Nationwide Building Society Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our members.Key ResponsibilitiesProvide personalized support to customers through various channels, including...


  • York, York City, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Service RepresentativeJoin our team at AF Blakemore & Son LtdCustomer Service RepresentativeWe are seeking a Customer Service Representative to join our team at AF Blakemore & Son Ltd. As a Customer Service Representative, you will play a vital role in supporting our store management and creating a positive customer experience. You will assist in...


  • York, York City, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Service RepresentativeWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at SPAR Clifton Green, York. As a Customer Service Representative, you will play a vital role in supporting our store management and creating a positive customer experience. You will assist in maximising sales and profit by...


  • York, York City, United Kingdom GLL Full time

    At GLL, we're looking for a Customer Service Representative to join our team at Energise Centre. As a key member of our team, you'll be responsible for delivering exceptional customer service to every person who walks through our doors.As a Customer Service Representative, you'll enjoy making a difference to our customers' lives by providing a warm welcome,...


  • York, York City, United Kingdom JCT600 Full time

    Customer Service RepresentativeJob Summary:As a Customer Service Representative at JCT600, you will be the first point of contact for our customers, handling all incoming telephone calls and ensuring a professional and courteous welcome. You will also be responsible for connecting callers to the relevant person or department, while providing excellent...


  • York, York City, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to provide exceptional service and support to our customers. The ideal candidate will be a team player who can engage with customers, participate in operational workflow, and collaborate with colleagues to meet and exceed goals.Key Responsibilities:Deliver outstanding customer service and support.Contribute to...


  • York, York City, United Kingdom Reed Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Reed. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service to our clients, ensuring their needs are met and exceeded.Key responsibilities include:Providing first-class customer service to clients via phone, email,...


  • York, York City, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will play a vital role in delivering exceptional customer service and contributing to the success of our business.Key Responsibilities:Provide excellent...


  • York, York City, United Kingdom Johnson Cleaners UK Ltd Full time

    Key Responsibilities:As a Customer Service Representative at Johnson Cleaners UK Ltd, you will be responsible for providing exceptional customer service to our clients. This includes handling customer inquiries, resolving issues, and ensuring customer satisfaction.Requirements:Excellent communication and interpersonal skillsAbility to work in a fast-paced...


  • York, York City, United Kingdom Johnson Cleaners UK Ltd Full time

    Join our team at Johnson Cleaners UK Ltd as a Customer Service Representative.We are looking for a Retail Sales Associate to work with us in our stores. As a Store Assistant, you will be responsible for providing excellent customer service and sales support to our customers.As a Sales and Customer Service Team Member, you will be the face of our company,...