Supporter Services Administrator

2 months ago


London, United Kingdom Hunter Merrifield Full time

**Start**: ASAP until end of January 2023

**Pay**: £12.63ph

**Type**: Hybrid role - 2 days in the office

**Location**: Based near Kings cross and Angel

General duties:

- Delivering excellent, consistent and efficient customer service levels in response to telephone calls and enquiries
- Respond sensitively and appropriately, in a timely manner, to mail enquiries and memorial gifts. Provide general acknowledgements to support the building of long-term relationships with our donors.
- Take telephone donations and process directly online through the Barclays platform. Send cold donations electronically to the data processing department in Sheffield.
- Effectively handle direct debit requests, ensuring prompt and necessary follow-up action is put into place so that the donation can be received by the organisation as quickly as possible.
- Under the direction of the Supporter Services Manager and working as a team, carry out pro-active, outbound calling to a variety of target audiences to promote the fundraising programmes and general work.
- Handle caller complaints, involving senior colleagues appropriately and ensuring details are entered on the database accurately and promptly.
- Support the maintenance of the supporter database, updating records with accurate data entry.
- Working with the Supporter Services Manager, support dealing with accurate data entry and fulfilment of publication requests from the general public and health professionals
- Fulfill the electronic publication requests via the e-shop & website.
- Provide reception cover when required, ensuring calls are re-directed to the appropriate person and messages are forward in a timely manner.



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