IT Support Analyst
3 weeks ago
IT Support Analyst - £30,000 -£35,000 - 4.5 days a week in office providing hands on IT Support - London - Microsoft
The IT Support Analyst is required to provide technical support, triage and, where appropriate, escalation or resolution of hardware and software issues.
The role, whilst supported by a 3rd party IT Operations Team.
Key Tasks / Responsibilities
- Internal IT contact for suppliers and staff
- Support staff with daily IT issues
- Maintain logs including issues, downtime, change, assets.
- Raise and manage support tickets through to conclusion.
- Escalate to internal IT team where appropriate.
- Effectively capture, understand, define and document business requirements.
- Carry out admin duties on Instanda, Xuber, Qlik-sense, intranet and website platforms
- Site administration and development of SharePoint
Key Technical / Knowledge Required:
- Advanced knowledge of Microsoft product
- Experience of working with 3rd party support vendors
- Experience of report production and data analysis
- Stakeholder management or workshop facilitation experience is an asset.
- Experience with tools such as Photoshop, Sketch, Illustration, InVision or Zeplin plus CSS, HTML and Javascript
- SharePoint experience desirable but not essential.
- Exposure to the insurance industry
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