Workforce Services Team Leader
5 months ago
We have a great opportunity for an experienced administrator with knowledge of HR systems and processes to join our Chichester based workforce services team. In this key role you will use your supervisory skills to lead and motivate our team of Administrators to accurately maintain our HR system (ESR). To succeed in the role you will be comfortable working to set deadlines, have a good general understanding of HR administrative processes and demonstrate strong customer service skills. The Workforce Services team are responsible for maintaining our HR system with accurate staff information and providing support to managers and staff regarding employee records. Working closely with the Service Delivery Manager, your role will be at the centre, maintaining quality, accuracy and compliance.
If you are a committed individual and keen to further develop your knowledge of NHS HR processes, we would love to hear from you
The role is based in our office at St Richards Hospital, working full time, Monday to Friday.
The Workforce Services Team Leader provides management and supervision support for a team of Workforce Services Administrators ensuring high standards of customer experience. The post holder manages complex changes or amendments to staff records that require escalation and are of a non-routine nature. The post holder will take the lead on complex and on occasion, contentious issues relating to pay. The role is v aried supporting non-medical staff and managers, it will provide the successful applicant exposure to the national E lectronic Staff Records (ESR) system, and require a good understanding of NHS terms and conditions and pension / retirement processes.
- Maintain the ESR system ensuring accurate records are maintained for staff.
- Provide team leadership and first line management for a team of workforce administrators acting as a role-model for others.
- Demonstrate an inclusive, engaging and supportive leadership style.
- Work autonomously to continually prioritise personal and team workload to ensure timely delivery relating to payroll cut-off. There is a requirement to dynamically manage priorities based on operational need often at short notice.
- Remain up to date with changes to terms and conditions, providing advice to direct reports and line managers.
- Develop processes and procedures to ensure the effective and consistent management of the ESR system and workforce information.
- Contribute to the development of workforce policy and practice.
- Audit the teams work to identify errors, develop plans to rectify and ensure processes and/or training needs are reviewed.
**For further details / informal visits contact**:
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