Call Centre Advisor

2 weeks ago


Haywards Heath, United Kingdom Medserv Full time

**About us**

Medserv - an Irish company, has rapidly become the leading provider of Medical billing and Practice management services in both Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, Collaborating positively and Delivering results, Medserv strives to ensure on-going client satisfaction by combining our innovative technology with highly skilled teams.

**Role Summary**:
The Remote Practice Management team provides secretarial support to a number of Private Hospital consultants across the UK. As part of the significant growth of the company, we are looking for new starters to assist in the handling of the high volume of calls to these client's phone lines. We are looking for a polite, professional call centre representative to work closely with other team members to provide outstanding service to our clients by answering patients and hospitals calls to their clinics. The call centre representative will handle a high volume of inbound calls and should seek to create a positive experience for each caller. To be a successful call centre representative, you should be customer-focused and detail-oriented. You should also be polite, reliable, and demonstrate a willingness to resolve queries as efficiently as possible.

**Duties and Responsibilities**:

- Deal with a high volume of incoming queries
- Ensure daily SLAs are met and adhered to e.g AHT, Average calls per day, Offline time
- Record all interactions on the company practice management system
- Maintain a professional and courteous manner at all times
- Adhere to GDPR requirements
- Maintain a positive and professional relationship with all clients/patients and callers
- Liaise with other teams/team members to ensure first-call resolution
- Ad-hoc duties as they arise or requested by manager/supervisor

**Requirements & Skills**:

- Excellent command of both verbal and written English
- Previous experience dealing with a high volume of calls is preferable
- Have a patient and calm telephone manner
- Ability to work in a fast-paced environment
- Be motivated to reach targets and meet daily SLAs
- Willing to learn and increase knowledge base
- Ability to adapt to change and increased volumes

**Package**:

- £24,000
- Performance bonus (Team based)
- Health insurance
- Pension contribution
- Maternity & Paternity leave (T&C's apply)
- Life Assurance
- Gym membership
- Dedicated EAP
- 21 days AL as standard with an additional 2.5 days discretionary. Additionally, there is further accrual based on length of service
- Holiday Plus Scheme to purchase additional leave
- Regular sports and social events
- Healthy food with comfortable on-site recreational facilities
- Access to tax incentive bike to work scheme
- 35-hour working week compensated at a 40-hour week Travel opportunities

**Additional info**:

- This role is office-based
- WFH is not an option at this time
- Hour are 9am - 5pm.
- Full training will be provided


  • Call Centre Assistant

    7 hours ago


    Kings Heath, United Kingdom Specsavers Full time

    **Call Centre Assistant** **Store: Specsavers Kings Heath** **Hours: Full Time - 37.5 hours (Weekend working essential)** **_ Previous Call Centre/Admin experience would be beneficial_** At Specsavers, our Call Centre Assistants are essential in shaping the beginning of our Customer’s journey. We’re looking for someone with experience in customer...


  • Haywards Heath, United Kingdom Page Personnel Finance Full time

    As a Customer Service Advisor you will be dealing with inbound and outbound calls, to help with their business and professional services. **Client Details** Based in Haywards Heath, our client is within the Advertising and PR sector. **Description** **The Key Responsibilities for a Customer Service Advisor**: - Taking inbound and making outbound calls -...

  • Claims Advisor

    6 days ago


    Haywards Heath, United Kingdom Collinson Full time

    Collinson Group is a global leader in shaping and influencing customer behaviours to drive revenue and value for clients. The group offers a unique blend of industry and sector specialists who together provide Market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits, Insurance and...

  • Customer Service Advisor

    Found in: Talent UK 2A C2 - 5 days ago


    Thornton Heath, United Kingdom ARC Recruits Full time

    Bodyshop Customer Service AdvisorTalented and efficient Customer Advisor to join this leading team. Dealing with customer enquiries and reception in a polite, efficient manner within a well-established accident repair centre.Responsibilities of a Bodyshop Customer Service AdvisorWork efficiently in a fast-paced accident repair centreDealing with customer...


  • Haywards Heath, United Kingdom Sussex Community NHS Foundation Trust Full time

    To undertake general office duties including photocopying, faxing and distribution of documents as required and opening and distributing of post To deal effectively, sensitivity and diplomatically with incoming calls both internal from NHS staff and external from the public and outside professionals, taking accurate information To be able to work...

  • Claims Processor

    6 hours ago


    Haywards Heath, United Kingdom Collinson Group Full time

    Collinson Group is a global leader in shaping and influencing customer behaviours to drive revenue and value for clients. The group offers a unique blend of industry and sector specialists who together provide Market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits, Insurance and...


  • Haywards Heath, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

    To greet patients in an efficient, friendly, and courteous manner. To book patients onto the PAS computer system and check current details for accuracy. Be able to adjust patient details as required, in line with Trust policy, Data Quality and Information Governance. Liaise with medical staff and nurses to ensure efficient use of clinic time. To mutually...

  • Security Officer

    2 days ago


    Haywards Heath, United Kingdom Mitie Full time

    £12.75ph 54 hours a week Unpaid breaks **Job Overview** - To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes. - Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement...

  • Security Officer

    1 day ago


    Haywards Heath, United Kingdom Mitie Full time

    **Reference: 24093** **Security Officer** **Location: Hayward's Heath** **Weekly Hours: 40** **Hourly Rate: £10.50** **Job Overview** - To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes. - Delivering results that...


  • Haywards Heath, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

    This is an exciting opportunity to join the Gynaecology admin team as a receptionist for our new outpatients centre based at Princess Royal Hospital, Haywards Heath. Gynaecology are seeking a motivated individual who is able to work solo and as part of a team when required. This post is a part time role of 15 hours per week, to job share with an existing...

  • Consultant in Emergency Medicine

    Found in: Talent UK C2 - 1 week ago


    Haywards Heath, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full time

    Job overview We are looking for enthusiastic Emergency Medicine Consultants to work at the Shrewsbury and Telford Hospital NHS Trust. This is an exciting challenge for Emergency Medicine Consultants who are keen to get involved in delivering care on the front line in a designated trauma unit but also a fantastic opportunity to share and contribute...

  • Gynaecology Outpatients Receptionist

    Found in: Talent UK C2 - 7 days ago


    Haywards Heath, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

    Job summary This is an exciting opportunity to join the Gynaecology admin team as a receptionist for our new outpatients centre based at Princess Royal Hospital, Haywards Heath. Gynaecology are seeking a motivated individual who is able to work solo and as part of a team when required. This post is a part time role of 15 hours per week, to job share...

  • Programme Coordinator

    7 hours ago


    Haywards Heath, United Kingdom Wakehurst Full time

    **PLEASE APPLY VIA THE KEW CAREERS WEBPAGE** Job Purpose: To engage visitors with the mission of Wakehurst, Kew’s wild botanic garden, through compelling programming about our garden collections, our horticulture, the Millennium Seed Bank and Kew Science. Supporting the Senior Programme Managers and Operations Manager in managing all aspects of the...


  • Cradley Heath, United Kingdom First Call Contract Services Limited Full time

    **£9.90 per hours - Temp to Perm opportunities - Long term work for a reputable company.** Recruiting for a Production Operatives in Cradley Heath Shifts and Pay Rates for a Production Operative: - Monday to Thursday 7:30am until 4pm Friday 7:30am until 1:30pm £9.90 per hour_ - Overtime paid at time and a third during the week, time and a half on...

  • Technical Sales Advisor

    Found in: Whatjobs ES C2 - 5 days ago


    Iver Heath, United Kingdom M4 Recruitment Full time

    The Company:Established for over 80 years, overseeing the whole life process from concept, design to solution and Installation of Refrigeration & Catering Equipment. Customers are UK only and range from individual engineers, end users and manufacturers of cold rooms and cold store related items.Benefits:Salary: £24,000 (plus bonuses once perm)• Monday to...

  • Apprentice Funeral Support Operative

    Found in: Jooble UK C2 - 2 weeks ago


    Haywards Heath, West Sussex, United Kingdom Dignity Plc Full time

    There's more to funerals than you think... At Dignity, we are committed to providing people with the highest standards of services and care, helping our clients every step of the way when they need us most. We exist to serve our clients, families, and communities for all their end-of-life needs. We are focused on delivering the highest quality of...

  • Mobile Funeral Service Operative

    Found in: Jooble UK C2 - 2 weeks ago


    Haywards Heath, West Sussex, United Kingdom Dignity Plc Full time

    There's more to funerals than you think... At Dignity, we are committed to providing people with the highest standards of services and care, helping our clients every step of the way when they need us most. We exist to serve our clients, families, and communities for all their end-of-life needs. We strive to understand and meet their needs, whilst acting...


  • Coven Heath, United Kingdom Executive Network Group Full time

    HSE Recruitment are working with a Global manufacturing business who are looking for a Health and Safety Manager (or Senior Health & Safety Advisor) to cover two sites in Wolverhampton. If you thrive in a fast-paced site and want to work as part of a team who are able to make a notable difference, this could be the role for you. The role reports into a...

  • Health and Safety Manager

    Found in: Whatjobs ES C2 - 1 day ago


    Coven Heath, United Kingdom Executive Network Group Full time

    HSE Recruitment are working with a Global manufacturing business who are looking for a Health and Safety Manager (or Senior Health & Safety Advisor) to cover two sites in Wolverhampton. If you thrive in a fast-paced site and want to work as part of a team who are able to make a notable difference, this could be the role for you.The role reports into a...


  • Small Heath, United Kingdom Express Recruitment Full time

    Express Recruitment are currently working with a local, reputable educational trust who manage a well-established group of schools across Birmingham. Our client is looking for an experienced and reliable Administrator to join their team. **Roles & Responsibilities** - Answer the phone in a timely manner - Provide a friendly first impression to school...