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Customer Service Representative
3 months ago
**Quality Business Team Representative - Mortgages & Protection**
My client is a wholly-owned subsidiary of a multi-award-winning financial planning firm providing professional services to individuals, corporations and trustees.
They wish to appoint an additional member to their Quality Business Team.
Immediate interviews.
**The opportunity**
The Quality Business Team provides a customer-focused assurance service for the firm’s clients, compliance department and external providers through completion of telephone-based courtesy calls to the company’s new clients. This includes confirmation and cross-checking of information, and light administration. This includes:
- Ensuring that both incoming/outgoing calls are handled in a professional manner.
- Liaising with clients to confirm personal details and medical disclosures.
- Business retention - liaising with clients and advisers to establish reasons for cancellations and reinstate policies with providers, where applicable.
**The individual**
To be a successful member of the Quality Business Team you will:
- Have outstanding Customer Service skills.
- Have solid administration skills.
- Be resilient, positive, and detail-oriented.
- Be organised and able to prioritise workload in a fast-paced environment.
- Have excellent verbal and written communication skills.
**Remuneration**
In addition to a highly competitive salary you will receive a benefits package that includes pension, 4 x salary Death-in-Service, 25 days’ holiday plus 9 statutory holidays.
**To apply**
**Contact**
For an initial confidential discussion, call Iain Cahoon on 07798 844546.
MLR Careers is a trading style of MLR Recruiting Ltd., registered in Northern Ireland number NI653214 and is acting as an Employment Agency for this vacancy.
**Job Types**: Full-time, Permanent
Pay: Up to £22,000.00 per year
**Benefits**:
- Company pension
- Life insurance
- Sick pay
- Work from home
Application question(s):
- This role does NOT offer visa sponsorship. Please confirm you do NOT require this.
- Please confirm you can easily commute to work in Bangor, Northern Ireland.
**Education**:
- GCSE or equivalent (required)
**Experience**:
- Telephone-based Customer Service: 1 year (required)
Work Location: In person
Application deadline: 06/05/2024
