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Retail Customer Service Representative

2 months ago


Bangor, United Kingdom Three Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Representative. As a key member of our sales and service team, you will be responsible for delivering exceptional customer experiences and providing expert advice on our products and services.

Key Responsibilities

  • Provide outstanding customer service and support to our customers, ensuring their needs are met and exceeded.
  • Develop and maintain a deep understanding of our products and services, including their features and benefits.
  • Work collaboratively with colleagues to achieve sales and service targets, and contribute to a positive and inclusive team environment.
  • Stay up-to-date with industry trends and competitor activity, and provide insights and recommendations to inform business decisions.
  • Participate in ongoing training and development to enhance skills and knowledge, and contribute to the continuous improvement of our sales and service processes.

What We Offer

  • A competitive hourly rate of £12.
  • A brand new smartphone on an Unlimited data plan.
  • An on-target bonus of 25%, paid out monthly based on your store's performance.
  • Individual bonus accelerators for high performers.
  • Great discounts with our Perks at Work scheme.
  • Great training courses and career development opportunities.

Requirements

  • Experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • A willingness to learn and adapt to new situations.