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Retail Customer Service Representative
2 months ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Representative. As a key member of our sales and service team, you will be responsible for delivering exceptional customer experiences and providing expert advice on our products and services.
Key Responsibilities
- Provide outstanding customer service and support to our customers, ensuring their needs are met and exceeded.
- Develop and maintain a deep understanding of our products and services, including their features and benefits.
- Work collaboratively with colleagues to achieve sales and service targets, and contribute to a positive and inclusive team environment.
- Stay up-to-date with industry trends and competitor activity, and provide insights and recommendations to inform business decisions.
- Participate in ongoing training and development to enhance skills and knowledge, and contribute to the continuous improvement of our sales and service processes.
What We Offer
- A competitive hourly rate of £12.
- A brand new smartphone on an Unlimited data plan.
- An on-target bonus of 25%, paid out monthly based on your store's performance.
- Individual bonus accelerators for high performers.
- Great discounts with our Perks at Work scheme.
- Great training courses and career development opportunities.
Requirements
- Experience in a customer-facing role.
- Excellent communication and interpersonal skills.
- A willingness to learn and adapt to new situations.