Reception Coordinator

4 weeks ago

Winchester, United Kingdom Twyford Surgery Full time

**Job Title**

**Reception Coordinator**

**Line manager / Accountable to: Practice Manager / Operations Manager**

**Full time / part time**

**Salary - Depending on experience**

**Job Summary**

To carry out all the duties of a medical receptionist and in addition:

- To coordinate the surgery’s reception services
- To facilitate effective communication between patients, members of the primary care team, secondary care and other associated healthcare agencies
- To ensure that issues and queries are resolved promptly and efficiently
- To ensure all the operational processes within reception run smoothly

**Coordination Responsibilities**

Coordinate the surgery’s reception services, including but not limited to:

- Champion patient self-care, training patients and staff as necessary on the surgery’s interactive health kiosk
- Administer the reception staff rota, organising and facilitating cover for staff on annual leave or sick leave. Escalate staffing issues to practice management as necessary
- Monitor and make changes to the patient appointments system, checking room availability, ensuring appointments best utilise available capacity
- Be a link between reception, management, and administrators, helping prioritise workload on reception to hit key targets for the quality of patient care
- Train new and existing employees with reception duties as directed by management, and to be involved in the recruitment process for new members of staff
- Be responsible for quality improvement in the surgery’s registration processes, including registration of babies and all associated immunisations for parent and child
- Liaise with the practice manager and operations manager regarding long term objectives for the surgery’s reception services
- Monitor and improve the quality of the reception and waiting room patient experience, including responding to and actioning minor complaints
- Monitor appointment attendance and work with management to improve the quality of attendance
- To be involved with risk management such as chasing missing results and organising any necessary follow up appointments.

**Reception Responsibilities**

Perform receptionist duties, including but not limited to:

- Greeting patients and other visitors in a polite and compassionate manner, both on the premises and over the telephone
- Checking-in patients, booking, cancelling, and rearranging appointments as necessary
- Dealing with enquiries from patients and other care providers whenever possible, referring to the appropriate colleagues as appropriate
- Checking pathology results, and relaying these to patients as appropriate
- Ensure maintenance of accurate electronic and physical health care records, including updating patient information as necessary
- Perform reception duties at the surgery’s branch site. This includes giving patients their prescriptions, taking payments as necessary and helping patients access the medicines collection unit at the site
- Taking responsibility for opening and closing the premises as required, completing all necessary checks and safeguards while doing so
- Registering new and temporary patients
- Using the EMIS workflow system to complete tasks from clinicians and management as needed
- Sort incoming correspondence, ensuring it is processed in the appropriate way
- Ensure sample forms for all investigations are printed and prepared appropriately
- This list of duties is not exhaustive and there will be other tasks and responsibilities needed from the role as directed by practice management and the partners

**Education, Training and Skills**
- To have excellent IT skills, to include Microsoft Office, Outlook and Excel
- To be an experienced GP receptionist, with experience of the EMIS web clinical system
- To participate in any relevant training/courses/conferences
- To complete mandatory training
- To maintain your own continuing professional development, keeping up to date with developments

**Behaviour expectations**

At Twyford Surgery, all our staff work as a team to deliver our long-term objectives, first and foremost of which is the improvement of patient care. To achieve this, certain behaviours are expected of our staff, including but not limited to:

- Having a “happy to help” work ethic
- To not attribute blame, and to take responsibility over your actions and their outcomes
- To treat all patients and staff with respect and compassion
- To not escalate friction or conflict, but address what actions need to be taken
- To listen to understand, not just to reply
- Have an approach of continuous improvement
- To support colleagues with staffing when available, e.g. helping cover sickness and absence
- To be flexible to the needs of the surgery and its patients

**Information management**
- To maintain appropriate confidentiality of information relating to the organisation and its staff and maintain compliance with the Data Protection Act.
- To be responsible for maintaining the conf

  • Salon Receptionist

    2 weeks ago

    Winchester, United Kingdom Arcana Hair Full time

    Join Arcana’s vibrant, friendly team in our salon in Bedford Place, renowned for excellence in customer service. We have been recognized with multiple awards for our commitment to quality and excellence in service. As a receptionist at our salon, you'll be the first point of contact for our clients, contributing to their experience from the moment they...

  • Hotel Receptionist

    3 weeks ago

    Winchester, United Kingdom The Winchester Royal Hotel Full time

    **Responsibilities**: - Greet and welcome guests as they arrive at the hotel, ensuring a warm and friendly reception. - Efficiently handle guest check-ins and check-outs, ensuring accurate completion of all necessary paperwork and procedures. - Provide guests with information about hotel facilities, services, and local attractions. - Respond to guest...

  • Front Desk Receptionist

    3 weeks ago

    Winchester, United Kingdom The Winchester Royal Hotel Full time

    **Responsibilities**: - Greet and welcome guests as they arrive at the hotel, ensuring a warm and friendly reception. - Efficiently handle guest check-ins and check-outs, ensuring accurate completion of all necessary paperwork and procedures. - Provide guests with information about hotel facilities, services, and local attractions. - Respond to guest...

  • Front Desk Receptionist

    3 weeks ago

    Winchester, United Kingdom Winchester Racquets and Fitness Full time

    Winchester Racquets and Fitness is a private members sports club situated on the outskirts of Winchester, within walking distance of the city centre and train station. With over 2000 members, the club is a focal venue for racquet sports and fitness in the south of England. As well as tennis courts, squash courts, fitness centre and exercise studio, the club...

  • Receptionist

    3 weeks ago

    Winchester, United Kingdom Winchester Racquets and Fitness Full time

    Winchester Racquets and Fitness is a private members sports club situated on the outskirts of Winchester, within walking distance of the city centre and train station. With over 2000 members, the club is a focal venue for racquet sports and fitness in the south of England. As well as tennis courts, squash courts, padel courts, fitness centre and exercise...

  • Site Services Liaison Officer

    2 weeks ago

    Winchester, United Kingdom Southern Health NHS Foundation Trust Full time

    **The closing date is 30th Jun 2024** **Job summary**: We are looking for a friendly, outgoing and organised person to join our Administration Team as a Site Services Liaison Officer. As the Site Services Liaison Officer, act as liaison between the on-site teams and off-site Estates and Facilities Teams as well as External Contractors. Organising and...

  • Office Manager

    5 days ago

    Winchester, United Kingdom Gregory Martin International Full time

    Office Manager / Bookkeeper Salary - £30K-£40K plus bonus and many benefits Location - Winchester Our client is a highly successful Management Consultancy working alongside several Defence/MOD/Government based companies. This is an exciting opportunity to join a small and agile growing business. Our client is moving into new offices in central Winchester,...

  • Site Services Liaison Officer

    3 weeks ago

    Winchester, United Kingdom Southern Health NHS Foundation Trust Full time

    Job summary We are looking for a friendly, outgoing and organised person to join our Administration Team as a Site Services Liaison Officer. As the Site Services Liaison Officer, act as liaison between the on-site teams and off-site Estates and Facilities Teams as well as External Contractors. Organising and coordinating routine and reactive works as...

  • Front Desk Receptionist

    2 weeks ago

    Winchester, Hampshire, United Kingdom Winchester Racquets and Fitness Full time

    Winchester Racquets and Fitness is a private members sports club situated on the outskirts of Winchester, within walking distance of the city centre and train station.With over 2000 members, the club is a focal venue for racquet sports and fitness in the south of England. As well as tennis courts, squash courts, fitness centre and exercise studio, the club...

  • Office Manager

    1 week ago

    Winchester, United Kingdom Gregory-Martin International Full time

    Office Manager Salary - £30K-£40K plus bonus and many benefits Location – Winchester Our client is a highly successful Management Consultancy working alongside several Defence/MOD/Government based companies. This is an exciting opportunity to join a small and agile growing business. Our client is moving into new offices in central Winchester, they...

  • Office Manager

    1 week ago

    Winchester, United Kingdom Gregory-Martin International Full time

    Office Manager / Bookkeeper Salary - £30K-£40K plus bonus and many benefits Location – Winchester Our client is a highly successful Management Consultancy working alongside several Defence/MOD/Government based companies. This is an exciting opportunity to join a small and agile growing business. Our client is moving into new offices in central...

  • Office Manager

    1 week ago

    Winchester, United Kingdom Gregory-Martin International Full time

    Office ManagerSalary - £30K-£40K plus bonus and many benefitsLocation – WinchesterOur client is a highly successful Management Consultancy working alongside several Defence/MOD/Government based companies.This is an exciting opportunity to join a small and agile growing business.Our client is moving into new offices in central Winchester, they require an...

  • Office Manager

    1 week ago

    Winchester, United Kingdom Gregory-Martin International Full time

    Office Manager / BookkeeperSalary - £30K-£40K plus bonus and many benefitsLocation – WinchesterOur client is a highly successful Management Consultancy working alongside several Defence/MOD/Government based companies.This is an exciting opportunity to join a small and agile growing business.Our client is moving into new offices in central Winchester,...

  • Catering and Building Manager

    3 weeks ago

    Winchester, United Kingdom Sodexo Full time

    Job Introduction Sodexo have an exciting opportunity for a Catering Service Delivery Manager to join our growing team based in Winchester. The role will be responsible for daily planning, organising and managing all service operations areas within the site, ensuring we are delivering high service levels to our valuable customers. Our wealth of experience...

  • Nights Receptionist

    3 weeks ago

    Winchester, United Kingdom Norton Park Hotel, Spa & Manor House Full time

    **Job Ref**:QHC12681 **Branch**:Norton Park Hotel, Spa Manor House **Location**:Norton Park Hotel, Spa Manor House **Salary/Benefits**:Hourly Rate up to £12.00 **Contract type**:Permanent **Hours**:Full Time **Shift pattern**:22:45 - 07-15/22:00 - 08:00 **Hours per week**:40 Hours Contract **Posted date**:25/02/2024 **Closing...

  • Speciality Administrator

    4 weeks ago

    Winchester, United Kingdom Hampshire Hospitals NHS Foundation Trust Full time

    As the Specialty Administrator within the HHFT Orthopaedic Service, you will strive for excellence in supporting patients through their care pathway. The role will flex dependent on the needs of the service providing a balance of general administration, transcription, reception and other duties commensurate with the banding of the post in order that our...

  • Night Porter

    3 weeks ago

    Winchester, United Kingdom Norton Park Hotel, Spa & Manor House Full time

    **Job Ref**:QHC12903 **Branch**:Norton Park Hotel, Spa Manor House **Location**:Norton Park Hotel, Spa Manor House **Salary/Benefits**:Hourly Rate up to £11.77 **Contract type**:Permanent **Hours**:Full Time **Shift pattern**:Any 8 hrs and 30 minutes from 8 PM till 10 AM **Hours per week**:40 **Posted date**:19/03/2024 **Closing...

  • Office Manager

    1 week ago

    Winchester, United Kingdom Gregory Martin International Full time

    Office Manager Salary - £30K-£40K plus bonus and many benefits Location - Winchester Our client is a highly successful Management Consultancy working alongside several Defence/MOD/Government based companies. This is an exciting opportunity to join a small and agile growing business. Our client is moving into new offices in central Winchester, they require...

  • Office Manager

    1 week ago

    Winchester, United Kingdom Gregory Martin International Full time

    Office Manager / Bookkeeper Salary - £30K-£40K plus bonus and many benefits Location - Winchester Our client is a highly successful Management Consultancy working alongside several Defence/MOD/Government based companies. This is an exciting opportunity to join a small and agile growing business. Our client is moving into new offices in central Winchester,...

  • Speciality Administrator

    4 weeks ago

    Winchester, United Kingdom Hampshire Hospitals NHS Foundation Trust Full time

    Job summary As the Specialty Administrator within the HHFT Orthopaedic Service, you will strive for excellence in supporting patients through their care pathway. The role will flex dependent on the needs of the service providing a balance of general administration, transcription, reception and other duties commensurate with the banding of the post...