Sales Support

4 months ago

York, United Kingdom Phoenix Software Full time

The role of Sales Support is to provide assistance and support to Sales Account Managers by effectively responding to customer enquiries and supplier/vendor queries.

The main responsibilities are:

- Raising sales orders etc utilising company sales tool (Oasis) while following process and ISO guidelines
- Checking confirmation orders and ensuring that all aspects of the sales process are adhered to.
- Updating purchases/quotes on the sales system, working accurately, and responding within agreed timelines
- Keeping up to date with all training on systems/process/products to effectively support the Team and train Team members where required.
- Utilising of our internal CRM system - duties would include creating deal registrations and updating Opportunities where required
- Provide cover for Account Managers and other Sales Admin Team members.
- Working closely with other departments to support development of internal systems and processes.
- Assisting in the management of client relationships to secure and retain customers business on behalf of the Sales Account Managers
- Identifying further business opportunities through liaison with customers, suppliers and working closely with Account Managers
- Other general administrative duties
- Liaising, communicating and working closely with other departments
- Support objectives as defined in the company’s information security policy
- Perform your tasks in support of data and information security

Ideally, you will already have:

- Good knowledge of Microsoft Word, Excel, Outlook and Teams
- Excellent communications skills
- Ability to prioritise work under pressure, work without supervision and use initiative to ensure that deadlines are met
- Commitment to see a job through to a successful conclusion
- A flexible approach to the working day
- A strong team player and work ethic
- 1 year’s experience in an office environment/administration support role

Phoenix Software
Pocklington
York
England
United Kingdom

Full-time: hybrid working available

300+ employees

Information services

**Get to know Phoenix**:
We aim to be the UK’s leading IT solution and service provider with a forward-thinking approach and a friendly atmosphere.

Working for us, you’ll be given the support you need to succeed. You’ll be inspired by our achievements, recognised for your contribution, and constantly challenged to grow.

We enable digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud technology, data, AI, cyber security, and collaboration tools. By understanding the individual goals of our customers, we empower UK organisations to make a difference to the lives of their employees, service users, and communities.

We are a signatory on the Race at Work Charter, actively involved in the Women in IT Network, and a Disability Confident Committed and Living Wage employer.

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