National Sales Support

3 weeks ago

Watford, United Kingdom Majestic Wine Warehouses Ltd. Full time

Location- Watford- Discipline:
- Commercial- Job type:
- Permanent- Job ref:
- 015325- Published:
- about 2 hours ago**We have an exciting opportunity for a National Sales Support to join the UK’s largest specialist wine retailer**

**The Role**:
As Majestic Wine National Sales Support you will be responsible for processing the orders and help customers resolve sales-related issues in a timely manner as well as provide real-time support. You will also be responsible for providing support to the sales team and customers during the sales process.

**Key Responsibilities**:

- Process orders accurately and within agreed deadlines.
- Work alongside the operations team in Hemel, the stores, CCC and supply chain.
- Effectively manage new business leads.
- Work alongside NSMs to ensure optimum retention rates and actively grow existing account base to help achieve sales growth and increased profitability.
- Attend existing business meetings and events, work with the NSMs to deliver solutions to improve profitability.
- Create monthly bespoke statements and work with the credit control team and the NSMs to manage the debts (includes reviewing credit terms if needed)
- Be the known office based point of contact for our customer base.
- Communicate accurately and efficiently answering all customer queries in a timely manner.
- Use wine knowledge and market intelligence to recommend appropriate products to customers based on their buying criteria.
- Resolve problems swiftly and professionally with effective communication between all relevant parties

**Knowledge & Skills Required**:

- Good customer care skills
- Accuracy and attention to detail
- An ability to work under pressure and to deadlines
- Good administrative skills
- Quick to learn
- Proactivity
- Attention to details and sense of ownership
- Great team player able to work in a pressurized and changing environment
- Possess strong analytical, numerical skills, problem solving skills
- Strong technical skills, especially in Excel (VBA is a plus)
- Excellent communication skills with the ability to influence at all levels

**Job Specifics**:

- **Contract Type**: Permanent
- **Location**: Watford Support Centre

**Please ensure you have a conversation with your Area Manager and Regional Manager first before applying.

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