Service Facilitator

4 weeks ago


North London, United Kingdom Colbern Limited Full time

464275-4311-2350 NCD

Service Facilitator
Islington
Contract
£21.33 per hour

Our client is looking for an experienced Service Facilitator.

To efficiently and effectively offer Management and Leadership support to a Team
of dynamic Housing Repairs Co-Ordinators.
Provide full administrative duties and maintain accurate performance,
contract management and budgetary monitoring systems as directed.
To assist in and maintain records relating to the monitoring of performance across
the service and produce collated and analysed reports accordingly.
Act as a point of contact for a wide demographic including clients,
stakeholders, colleagues, residents and partners.
To set-up and maintain a comprehensive and accessible library of information for
all areas of the service delivery and additional projects.
To ensure that escalated events or incidence are brought to the Head of
Repairs attention in an efficient and solution-driven manner.
Responsible for collating and presenting performance data, and compiling presenting
the analysed findings.
Responsible for overseeing and compiling all findings for the Customer feedback survey.

Proven extensive experience of working in a Application/Interview
senior administrative role in a fast paced,
customer focused environment.
2 Experience of Projects within the workplace, Application/Interview
with an understanding of deliverables and
timescales.
3 Experience of managing a team, dealing with Application/Interview
day to day queries from senior management,
colleagues and residents in a helpful and
courteous manner and ensuring that standards
and performance targets are met.

Ability to organise, manage and prioritise Application/Interview
workload in a fast paced environment, ensuring
all agreed deliverables are met.
Ability to work effectively within a client Application/Interview
focused environment, always considering the
resident’s needs.
Ability to set-up, implement and monitor Application/Interview
administrative, financial, budgetary and volume
systems.
Skilled in problem solving and managing Application/Interview
projects to ensure deliverables are met and to
a high standard.
Excellent organisational skills and ability to Application/Interview
anticipate requirements of the Head of Repairs.
Ability to ensure effective use of Information Application/Interview
Technology, including Microsoft Office and
associated program

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer.



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