Team Leader

6 months ago


Swansea, United Kingdom The Consumer Helpline Full time

**Team Leaders**

**Range of pay: £23,985 to £25,740** (following successful completion of your probation period and experience dependant)

**Hours: Mon-Fri (37.5)**
- **About TCH Group**:_

The Consumer Helpline, commonly referred to as TCH, is an award-winning contact centre and is part of the TCH Group. Sales is our DNA, Service is our Heartbeat. This means we deliver outstanding customer experiences by combining data intelligence with talented people and technology. Since 2016 we have led by example. Our leadership team have a combined 70+ years of delivering and leading customer excellence experiences across a variety of business sector.

Our people are our biggest asset. This means we select the best people and invest in them. We believe in moving people up, not on. Everyone at TCH shares these 3 values: Integrity, Passion, and the ability to walk in other people's shoes.

We are further enhancing these values through our sustainability initiative “Our World”. Our goal here is to minimize our environmental impact by implementing sustainable business practices across our operations with a focus on data protection, ethics, equality, diversity & inclusion as well as clean energy, resource management and our carbon footprint. To us, this isn’t a trend. It’s a moral imperative. It’s simply the right thing to do for our people and our planet.

We can't do what we do without our talented colleagues. That's why we offer some great benefits including:

- Free on-site parking - at our brand new location.
- Weekly Team Incentives
- Monthly Recognition Awards
- Opportunities for training and progression
- Paid Birthday Time Off (after 2 years of service)
- Free fresh fruit
- Free Gym Membership
- 2 free tickets to an Ospreys game of your choice
- Employee discount at local services.

Just to name a few.

We are hiring **Team Leaders** to join one of our hugely successful energy campaigns. If you have a passion for Sales and driving agents to achieve the best results then this could be the role for you

**Your Role As Team Leader**
- You will have full control over a team of 10-15 agents
- You will drive their performance in both Sales and Quality
- There is a strong element of reporting involved, so you’ll need to be comfortable with Microsoft Office
- Coaching and development of new and existing team members

**What we're looking for in you**:

- Resilience and adaptability.
- Goal setting and coaching experience
- Ability to work to deadlines and under pressure
- Self-awareness and honesty to develop skills and behaviours.

If you are looking for your next challenge then this could be the role for you, we would love to speak with you today

So, if you care about what you do and want to join a company that cares, we want to hear from you today.

**Job Types**: Full-time, Permanent

Pay: £23,985.00-£25,740.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Financial planning services
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

**Experience**:

- team leader: 1 year (preferred)

Work Location: In person


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