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Internal Sales Representative

4 months ago

Skelmersdale, United Kingdom North West Timber Treatments (NWTT) Full time

**Internal Sales Representative**:
**Who we are (family)**
- NWTT is a leading regional timber and construction supplier, employing approximately 90 and operating since 1990.
- There are 7 retail depots in the group, covering an array of manufacturing capabilities in timber treatment, sawmilling, fence panel production and joinery.
- The company is recording double digit growth and wants to continue this by enhancing the online presence to the public and commercial customers.

**Responsibilities will include**:

- Provide support within the sales administration team. Including processing quotes, orders, and interbranch transfers across our estate.
- Manage customer enquiries from initial receipt to acceptance of a purchase order
- Monitor online enquiries, processing of customer data and distribution to relevant sales team member.
- Admin of online ordering (if appropriate)
- Maintain database of customer contacts on CRM systems
- Manage uploading of customer documents onto quality portal
- Customer support and liaison relating to all sales aspects
- Support sales team in any other requirements that may arise
- Responsible for navigating and completing customer queries accordingly
- Keep up to date with all legislation relating to chain of custody
- Exhibit positive behaviours to build relationships, internally and externally that meet that align with business values

**About you**

Working in a small team like ours, we need to see that you're highly motivated, a self-starter and you're dependable. You are a team player and can organise yourself and your work priorities. We are wanting to see someone that owns their workload, taking full responsibility for the workload from start to finish.
- First class customer service skills
- Strong organisation skills
- Ability to multitask and work with team or on their own
- Ability to manage your own day with prioritise according to workload

**Experience and Qualifications**
- English, Maths, literacy to a good competence level (GCSE or equivalent)
- To be competent in MS Office
- Use of a CRM system
- not essential as training will be given
- Previous experience in admin or sales role beneficial - not essential as training will be given

**Skill requirements are meant as a guide, not a checklist.**

**What can we offer you?**
- 20 days holiday, plus bank holidays
- Christmas shutdown
- Training and development opportunities
- Colleague discount
- Free parking

**Working hours**

Monday - Friday

7:00am - 5:00pm

Saturday

7:00am - 12:00pm

**Job Types**: Full-time, Permanent

**Salary**:£29,600.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount

**Schedule**:

- 10 hour shift
- Every weekend
- Monday to Friday
- Overtime
- Weekend availability

**Experience**:

- Timber or Builders merchant (equivalent): 1 year (required)

**Work Location**: In person