Service Delivery Director
4 months ago
Your responsibilities will include ensuring the successful delivery of contracted services, meeting agreed KPIs/SLAs, achieving financial goals, and identifying opportunities for further enhancement of the relationship.
**Key Responsibilities**:
- Develop and implement a strategic account plan
- Understand customer needs and effectively respond with plans to meet them, fostering and maintaining relationships with all stakeholders.
- Work collaboratively with cross-functional teams to consistently deliver on agreed KPIs/SLAs and customer expectations.
- Chair the Technical, Risk, and Service Management Board, overseeing service delivery and managing risks.
- Review service management, coordinate projects, and resolve disputes.
- Identify areas for revenue and profit growth through targeted KPI management and operational efficiencies.
**Requirements**:
- Proven experience in external engagement and negotiations with large-scale businesses.
- Excellent communication skills, both oral and written, with the ability to present material clearly to various audiences.
- Experience working cross-functionally and with executive teams to create value and meet customer commitments.
- Resilient, reliable, and ethical with the ability to work well under pressure.
**Job Types**: Permanent, Fixed term contract
Contract length: 12 months
**Salary**: £60,000.00-£75,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Flexitime
- On-site parking
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
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