Income Officer

5 months ago

Dorchester, United Kingdom Magna Housing Limited Full time

**Income Officer**
- ** £32,904 per annum**:

- 37 Hours per week
- Home based with occasional travel to Magna’s offices
- Permanent Role.

**At Magna our vision is to create great homes together. Magna have ambitious plans and we are seeking creative, aspirational and talented people to work with us**

**The role & what you take care of**:
**An exciting opportunity has arisen for an Income Officer to join Magna’s Income Team. We are seeking an enthusiastic and committed individual, eager to learn new skills and expand their knowledge in housing and benefits. As part of our team, you will play a crucial role in collecting rent and other outstanding debts owed to Magna. Comprehensive training and support will be provided to ensure your success in this role.**

**In this role you will**:

- Be tasked with regularly monitoring accounts and taking appropriate action on debts in accordance with Magna's income management policies and procedures, ensuring timely interventions when necessary.
- Work with customers concluding their tenancies to ensure they end without any outstanding debts. Work with previous customers to clear debt on former accounts.
- Establish, document and monitor payment arrangements with customers.
- Ensure a payment culture is established at the onset of each new tenancy or license agreement and maintained consistently throughout, to ensure that customers are fully informed of their payment obligations and familiar with Magna's debt policy.
- Prepare court paperwork and represent the business in court for possession and debt related issues.

**What you need to be successful**:

- Experience in social housing or a similar environment, with a basic understanding of housing law and welfare benefits such as, universal credit and housing benefit.
- Experience of debt recovery ideally within a social housing environment is desirable but not essential, as training will be provided.
- Excellent Microsoft skills, including word, excel and outlook.
- Experience in drafting court documents and representing a business in court for housing or debt-related matters.
- Full driving licence and ability to travel.

Applicants with transferrable experiences are encouraged to apply.

**Magna Benefits**:
We pride ourselves on providing an excellent working environment and great benefits. We look after those who work for us as we understand that without the commitment of our colleagues, we would not be able to provide the fantastic range of services to our customers.

**We offer**:

- 25 days holiday (rising to 30 days after 5 years’ service)
- Pension matched up to 8%
- Employee assistance & health care cash plan
- Learning and development
- Discounts on entertainment, high street shops and grocery shopping
- Wellbeing portal
- Colleague Voice

Our full range of benefits can be viewed on our website under each vacancy:
For an informal discussion about this post, please contact Dani Davies - Resourcing Business Partner at or mobile: 07528 974936.

We’re Magna Housing, a customer-centred housing association, mainly working in Dorset and Somerset (our head office is in Dorchester) with a vision to create great homes together. We want to make sure that we constantly add value to the lives of our customers, and our colleagues, and we work hard to deliver this year on year.

Our vision of “Creating Great Homes Together” is fundamental to the work we do and we have ambitious plans to be “beyond the best” over the next ten years.

Magna prides itself on being large enough to influence but small enough to care. We are on an exciting journey - one that requires agility in how the business develops over the next decade, and different, innovative ways of working as we explore new territory.

Inclusion is important to us here at Magna, and inclusion for everyone is our commitment to making long term and deep change to become an organisation known for being inclusive and welcoming for all. We won’t achieve our vision, mission or strategy without being inclusive. It is the foundation of how we work, our culture and our values and how we adjust to make sure our customer and colleague experiences are welcoming and relevant.

Our successes come through an appreciation of difference - different perspectives, experiences, thoughts, actions and skills. All of which add value and generate innovation. Embracing difference will enable us to get it right, first time, and offer the right homes in the right place for our customers.

For further information about Magna, please visit our website by clicking **here**.

**#teammagna

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