Customer Service Representative

3 weeks ago


Oxford, United Kingdom Warburton Building Services Ltd Full time

_**Customer Care Advisor**_
- The Customer Care Advisor is responsible for providing support, advice and assistance with customer defects and concerns relating to Warburton Building Services plumbing, heating and electrical installations._
- The role will also provide support, advice and assistance to a vast range of existing customer’s who require routine servicing/ maintenance of their existing installations._
- **The main purpose of the role**:_
- Answering calls in a professional and courteous manner with the aim of always delivering excellent customer service_
- Build professional and excellent relationships with new and existing customers_
- Provide customer support, investigating and resolving issues first time wherever possible_
- Where required, assessing information provided by customers to determine if their complaint requires further escalation_
- Escalating customer enquiries and complaints as and when appropriate_
- Ensure effective recording and reporting of concerns / issues raised by customers or internal colleagues_
- Raising customer care issues in an efficient and timely manner_
- Effectively utilising recording systems in place_
- Ensuring all processes are followed and completed accurately_
- Liaising with the customer service manager and other departments as required_
- **Experience & Skills Requirements**_
- Excellent communication and persuasion skills, with an ability to build rapport quickly with customers and colleagues_
- Logical thinking, and an aptitude for problem solving_
- Strong prioritisation skills, focused on meeting targets_
- Remains calm under pressure_
- Ability to be part of a team, working with your colleagues_
- Strong literacy and numeracy skills_
- IT literate_
- Positive and confident, able to remain up-beat and enthusiastic at all times_
- Passionate about quality and service delivery_
- Strong multi-tasking and time management skills_

_

**Job Types**: Permanent, Full-time

**Salary**: £20,000.00-£27,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work Location: In person

Reference ID: Customer Care
Expected start date: 05/02/2024



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