Receptionist / Customer Service Representative
4 months ago
We are always looking for Great IT Talent
Job details
**Location** Oxford **Job type** Full-Time **Job category** Permanent **Salary range** £22,000.00 - £24,000.00 per Annum DOE **Status** Active
We are looking for a **Customer Service Representative / Receptionist** with some experience (preferably in the IT industry - however not essential)
Our company provides computer repairs and sales as well as managed IT services to a variety of corporate and home customers. You would be working in a team of five people who provide exceptional customer service to a very loyal customer base, hinged on a 27-year service excellence reputation in Oxford.
**Key Skills**:
- Raising support tickets to enable tracking and resolution of customer requests.
- Investigating and resolving customer complaints then closing support tickets
- Maintaining a database of customer information
- Escalating inquiries to the appropriate team, when necessary
- Checking product or service availability
- Assisting customers with registration or account creation
- Passing customer feedback onto the product or sales team to improve the organisation’s offerings.
- Booking in repair jobs, following up and responding to clients.
**Skills and qualifications**:
- Excellent interpersonal and active listening skills
- Clear communication skills and a strong command of the English language
- Attention to detail.
- Working knowledge of customer relationship management (CRM) tools
- Ability to work well in a team.
- Multitasking skills and good organisational abilities
- In-depth knowledge of customer relationship management (CRM) principles
- Ability to work calmly under high stress situations.
- Proficient in Microsoft office (Excel Word etc.)
**Benefits**:
- Casual dress
- Flexible schedule
- Gym membership
- On-site parking
- Short Probation Perion - 3 months
**Schedule**:
- 8-hour shift
- Monday to Friday + alternate Saturdays 4 hour
**Experience**:
- 1-2 years Preferred
**The Right Person**:
Will be approachable and friendly. You should be able to multitask and have a cheerful outlook. You should be organised, consistent and dependable.
**To Apply
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