Customer Service Representative

3 months ago

Oxford, United Kingdom Enterprise Rent-A-Car Full time

**Overview**:
Add an annual turnover of $24 billion to a rental and leasing fleet of over 1.9 million vehicles spread across over 10,000 locations worldwide and you get Enterprise Rent-A-Car - a business that’s grown into the largest global mobility provider in the world.

Enterprise Rent-A-Car has an exciting opportunity for Customer Service Representatives at our

We encourage all our employees to be the best they can be, and diversity is a priority in all areas of our business. We are proud to say we have been in the Times Top 50 Where Women Want to Work for sixteen consecutive years and have been honoured with many other awards along the way.

The position will entail working in a fast paced, customer service environment delivering our vehicles to customers. Our Customer Serivce Representatives are fundamental to ensure that our customers receive a great service.

This is an extremely challenging and rewarding role where you can directly see your impact on the business.

**Additional Information**:
Please let us know about any accommodations you may need to participate in the recruitment process.

Employees will work shifts consisting of weekdays, weekends, and evenings based on a 45 hour contract, more information on working patterns to be discussed during the interview. (Branch Opening hours are 0730-2330- 7 days a week)

Example rota could be any shift within the hours of

Weekdays
- 1200 to 2330

Weekends
- 1000 to 2200

Salary £26,910 for Out of Hours/Premium location

**Responsibilities**:
Use company approved sales and service techniques when determining customer needs
- Sell optional products to meet customer wants and needs.
- Prepare all rental and return documents accurately and completely.
- Qualify each customer using our company rental requirement guidelines.
- Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
- Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
- Review all charges at the time of vehicle return and ensure customer satisfaction
- Answer the phones to assist customers in a in a friendly, helpful and prompt manner.
- Assist customers by effectively resolving all customer service issues.
- Some driving involved transporting cars to and from local branches in the South West if needed.
- Some car preparation involved when needed

**Qualifications**:

- A full Driving License with no more than 3 points
- Must have 6 months of customer service and / or sales experience- Demonstrated analytical skills- An ability to work independently and as part of a team- Great communication skills (verbal and written) and attention to detail- Demonstrated time management skills- A knowledge of Microsoft Office products, internet and telephone skills- An ability to organise and present information for a varied audience
- Minimum education of five GCSE’s or NVQ equivalent- Must be fully authorised to work in the UK

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