Customer Service Representative

1 day ago


Oxford, Oxfordshire, United Kingdom Activate Learning Full time

We are seeking a highly organised and IT literate Customer Service Representative to join our ever-expanding admissions team at Activate Learning's Blackbird Leys Technology Campus in Oxford. The role involves meeting and greeting customers and students at reception, signing them in, and working alongside the admissions team. This is a permanent, part-time (0.34 FTE) role working term-time only.

As a key member of our front line customer service team, you will be responsible for delivering exceptional customer experiences through various digital channels. You will work closely with the admissions team to ensure seamless communication and efficient processing of student inquiries.

The ideal candidate will have excellent communication skills, be able to interact effectively with people of diverse backgrounds, and possess the ability to remain calm under pressure. If you are a team player who is highly motivated and eager to learn, we would love to hear from you.

Key Responsibilities:

  • Provide exceptional customer service through phone, email, and other digital channels
  • Meet and greet customers and students at reception, sign them in, and provide assistance as needed
  • Work collaboratively with the admissions team to process student inquiries and resolve issues efficiently
  • Utilize technology to maintain accurate records and stay organized

Requirements:

  • Bachelor's degree or equivalent experience in a related field
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks effectively
  • Basic knowledge of IT systems and software
  • Strong problem-solving and analytical skills

What We Offer:

  • Competitive salary: £25,000 - £30,000 per annum
  • Term-time only contract with flexible working hours
  • Opportunities for professional growth and skill development
  • Access to on-site facilities, including free parking and gym access
  • A supportive and inclusive work environment


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