Receptionist

6 months ago


Scunthorpe, United Kingdom X2recruit Full time

X2 Recruit are looking for a receptionist for our Client in Scunthorpe.

**Main responsibilities**:
To ensure that the front of house customer service puts the customers’ needs first to ensure that all customer contact is positive and solution focused.

Receive enquiries, answer questions, provide information on and access to a range of services to provide a responsive front-line service for customers. Service to include advising customers on the range of activities and services available within Governance and Communities such as, but not exclusively Libraries and Active Lifestyles Leisure Centres, including membership packages and items for resale.

Process correctly customer bookings and sales in accordance with North Lincolnshire Council procedures and the General Data Protection Regulations (GDPR) 2018.

Act as the public face of the local authority in order to promote the community hub offer and to exchange, share and deliver information, in a timely and efficient manner in order to improve the lives of residents of North Lincolnshire.

At integrated service sites deliver specific services in line with approved service standards e.g. Deliver core Library and Active Community services, including, but not limited to, bookings and payments, assisting customers to borrow and return library stock, use public access computers and printing services, and use self-service library facilities, course and product information and signposting where appropriate.

There may be a requirement for opening and closing of buildings, disarming and setting of alarm systems.

Take activity bookings, assist customers with their choices and offer alternative options by upselling and cross selling of facilities.

To actively sell a wide range of activities, products and memberships.

Undertake cash handling and reconciliations in accordance with the Council’s Finance Manual and any other agreed financial procedures.

Assist in achieving centre sales targets and KPI’s working closely with the Centre Management Team and Sales and Marketing Officer.

Carry out administrative work for the centre and other venues. Duties may include (but are not limited to); Assist in ordering stock, risk assessments, basic marketing of the facility and activities, customer contact, communication and insight, and collating data for performance reports.

Ensure efficient and effective operation of the customer service desk including telephone systems, door watch systems and monitoring and controlling entry to the centre.

Assist in the development of the centre’s programming and product offerings using customer feedback.

Assist in training new Customer Service Advisors to ensure high customer service levels are maintained.

Perform other duties that are commensurate with the grade and nature of the post.

**Job Types**: Full-time, Temporary contract

**Salary**: £11.79 per hour

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person



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