Uk/europe Market Specialist

4 months ago

Glasgow, United Kingdom Whyte & Mackay Full time

**Job Title**: UK/Europe Market Specialist

**Function**: Customer Operations / Supply Chain

**Location**:
Whyte and Mackay, St Vincent Plaza, 319 St Vincent Street, Glasgow, G2 5RG - 1 Day

Whyte and Mackay, South Lumley St, Grangemouth FK3 8NF - 1 Day

**Job Level: (Internal Only) **3

**Contract**: Full Time / Permanent - Monday to Thursday 08:30 - 17:00, Friday 08:30 - 13:30 - 35 hours per week.

**Who we are**:
Born in Glasgow, made in Scotland and enjoyed around the world. Whyte and Mackay is home to a collection of multi-award-winning global whisky brands led by The Dalmore, Fettercairn, Jura and Tamnavulin. Our mission is to be a driving force in whisky, renowned for building brands that stand-out. Enabled by our brilliant community of 700 colleagues, reaching across 16 countries and counting. We're led by our values, continuing to grow and invest and looking for great talent to join our brilliant community. Ready to hear more?

**What the opportunity looks like**:
The Market Specialist role is an operational role responsible for ensuring that all aspects of customer orders are processed in a timely and accurate manner. Through your organisational and relationship building skills you will deliver excellent customer service and engage effectively with both internal stakeholders and customer whilst embodying our company values.

They will be responsible for the administration and execution of cased and bulk orders from initiation and processing through shipping to delivery and resolution of any post-despatch issues. You will manage key customer accounts, taking action to ensure shipment of goods on time in full, completing appropriate documentation in line with country and HMRC legislative requirements and ensuring all aspects of fulfilment are supported.

To accomplish this you will be enthusiastic, adaptable and customer focused, with excellent communication skills to drive and deliver excellent customer service in a fast paced, changing environment. You will be comfortable to challenge the status quo, look for improvement opportunities and be driven to deliver excellence in this critical operational role through a value-added approach to customer service.
- Act as the central point of contact for a set of allocated accounts.
- Processing of orders through our company system Tropos and generation of documentation through our documentation system GTA.
- Monitoring of orders from account set up and point of order receipt until post-delivery, ensuring all required elements are in place to facilitate despatch.
- Liaise with internal functions across the Supply Chain including Production, Warehousing and Demand Planning as required, with respect to availability of orders for production / despatch.
- Continually develop knowledge of export, customs and market legislation regarding documentation and any other requirements to facilitate effective processing of goods to required markets.

**Skills and experience that will help you be a success**:
For this role we're looking for:

- Previous experience within a Customer Operations role - FMCG or Drinks industry would be advantageous.
- A strong track record of providing a high level of customer service and administration, consistently delivering accurate and professional levels of support to the wider business.

**Why join us**:
We offer a competitive salary, bonus package, life assurance, competitive pension, excellent product allowance, 35 days annual leave, plus enhanced family friendly policies.

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