Learning Coordinator

3 weeks ago

Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

If you have excellent organisational skills, are a clear communicator and have a passion for training and are interested in a role that can make a difference, we have the opportunity for you We are looking for a Learning Coordinator to join our team in HR Shares Services (HRSS) to help with our extensive training program.

If you’re a supportive team player, proactive with good problem-solving skills then you have what this role needs You will join the Learning Solutions Team in HRSS providing training to our internal staff and our client base. You will be responsible for gathering information, building effective working relationships, and providing excellent support and customer service to the wider organisation. You will need to be practical, decisive, and committed to being an ambassador for the team.

What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working
- Flexi time
- Hybrid working model
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts

The post holder will be a key partner in the development and delivery of the Key Performance Indicators, Recruitment Management Standards and excellent customer service as part of our Service Level Agreement with all clients. Including:
1. Supporting the HR Shared Services process change team to conduct impact analysis of process changes and inform approach to training.

2, Developing an appropriate form of training to support with the implementation of changes to processes.

3. Working with the customer experience team to understand the nature of the service issues and complaints received and support the implementation of all recommendations made.

4. Supporting the e-Learning Training Consultants with the development of training/learning interventions for the HRSS department and our shared service customers.

5. You will work with team managers and senior HR administrators to understand development needs across their teams and will contribute to the development of an HRSS Development Programme.

At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.

You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We’re behind these, and much more.

Being one of the UK’s Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.

Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We’re passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.

We are the NHS delivering for the NHS.

Based within our HR Shared Service Learning Solutions Team, the role of the Learning Coordinator is to support the Operations Manager in the creation, organisation and delivery of all training interventions within HRSS including, back office, administration and customer service training for new entrants and the development of all employees to enable them to reach maximum levels of quality, accuracy, and output within agreed timescales to enable us to deliver an effective HR Shared Service to our clients.

The post holder will be a key partner in the development and delivery of the Key Performance Indicators, Recruitment Management Standards, and excellent customer service as part of our Service Level Agreement with all clients.

There will be an expectation to proactively work alongside the e-Learning Training Consultant(s) and Operations Manager in identifying training opportunities and learning needs through training needs analysis, selecting suitable training methods and incorporating a variety of learning styles to be able to design, deliver and evaluate engaging and active participation learning opportunities for all staff.

**In this role your main responsibilities are**:
1. You will be responsible for all activities relating to the training cycle and so will need both a practical and theoretical understanding of this from TNA, to design, delivery, evaluation, and improvement.

2. Supporting the e-Learning Training Consultant(s) for design, delivery, and maintenance of operational training for all clients served by HR Shared Services whilst liaising with Business Improvement Team and Quality to ensure that all relevant policies and standard operating procedures are included.

3. To liaise with the e-Learning Training Consultant(s), Operations Managers and Team Managers across HR Shared Services to enable the design and delivery of bespoke further training for established staff to broaden their individual skills.

4. To support Team Managers, Seniors and Men

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